Corporate Data Management Director

1 month ago

Ottawa, Canada Centretown Citizens Ottawa Corporation Full time
Director, Rental Department
  • Start Date: As soon as filled
  • Employment Type: Permanent, Full-Time
  • Pay: $83,347 minimum (salary is based on experience and qualifications, new pay ranges effective January 2025)
  • Reports To: Executive Director
  • Direct Report(s): Yes
About Centretown Citizens Ottawa Corporation (CCOC)

CCOC is a community-based, tenant and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity, and sustainability.

As a key member of the CCOC leadership team, the Rental Director plays an important role in the organizational strategic planning and execution of strategic initiatives of the department. The Director oversees leasing and rent collection for all rental units; manages partnerships with community agencies; provides policy advice to the Board of Directors and committees on issues relating to rental functions; supports the Rental Manager and employees to attend to complaints between tenants and other tenant matters that require major intervention or legal action; Rental Manager, Rent Collections Officers, Rental Administrator, and casual employees; and represents CCOC to community and sector organizations and committees.

  • Oversee leasing and rent collection for all rental units by:
    • Monitoring vacancies and turnovers to ensure timely rent-up of units and reporting KPI data to the Director team;
    • Monitoring all rent subsidy programs to ensure adherence to targeting plans, subsidy budgets and approving rent subsidies;
    • Ensuring prompt collection of rents and follow-up action for accounts in arrears in accordance with department policies and procedures;
    • Ensuring employees are trained and equipped to represent the Corporation in landlord-tenant legal matters;
    • Recommending appropriate market rents and monitoring local rental market conditions;
    • Liaising with the appropriate funding and regulatory bodies with respect to subsidized housing programs.
  • Manage partnerships with community agencies that support CCOC tenants and residents by:
    • Seeking out new partnership opportunities to maintain successful tenancies and ensure housing options are accessible to people with a broad range of abilities and backgrounds;
  • Support Rent Collections Officers, Rental Administrator, and Rental Manager in attending to complaints between tenants and other tenant matters that could require major intervention or legal action by:
    • Reviewing employees’ documentation, undertaking further investigation and taking appropriate action in accordance with CCOC policies and procedures;
    • Ensuring the Executive Director and Board of Directors are briefed about all households receiving eviction notices; li>
  • Advise and support the Board of Directors and committees on issues relating to the management of rental functions by:
    • Ensuring committee members are informed as needed to make sound decisions and recommendations to the Board;
    • Preparing or updating policies and guidelines on rental issues for review and approval by committee(s) and/or the Board;
    • Monitoring changes to government housing policies, programs, and regulations, and assessing their impact on the Corporation’s rental policies and practices; li>
  • Represent CCOC to community and sector organizations and committees by:
    • Demonstrating leadership in the non-profit housing sector;
    • Advocating for improved government operational and regulatory policies and practices; li>
  • Manages the Rental Department, and hires, trains, coaches and supervises the Rental Manager, Rent Collections Officers, Rental Administrator, and casual employees by:
    • Ensuring a fair distribution of work;
    • Carrying out annual performance reviews;
    • Ensuring the effective integration of the Department and employees into larger corporate workflows and the organizational mission; li>
  • Performs other duties as requested by the Executive Director or Rental Committee.

The individual will be expected to conduct themselves in accordance with CCOC’s Mission and Values, as well as the core competencies of Teamwork, DEI, Adaptability, Results-Orientation, and Service Excellence, which form an integral part of CCOC’s Performance Management Program.

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.Intermediate ability to use Microsoft Office SuiteFamiliarity with Yardi Voyager is considered an asset.Experience with RGI (Rent-Geared-to-Income) or Rent Subsidy administration is considered an asset.Advanced verbal communication in English, intermediate written communication in English.Knowledge of additional languages is considered an asset.7 years of related work experience.Experience with residential tenancies management, non-profit housing and associated legislation, regulation and trends.Supervision and Decision-Making
  • Decision-making forms an extremely large part of the role and will impact a major function of the organization and corporate objectives. li>
  • Supervises a team
  • Responsible for providing direction and control over a CCOC Department. li>
  • Works independently under guidance of Executive Director. Must be able to show considerable original and independent thinking when developing corporate objectives, methods, and procedures
  • Significant financial impact if errors are made.
  • Normal office environment; li>
  • Group Insurance and Supplementary Medical Plan (dental/eyewear)
  • Hybrid and flexible work arrangement available

All applications must include the following information in the subject line: Director, Rental Department

This position will be posted until filled. 

In the spirit of the Human Rights Code, we ask that resumes do not include personal data including but not limited to age, health, marital and family status.

As an employer committed to the principles of employment equity, we encourage applications from all persons including Black, Indigenous and People of Colour, persons with disabilities, and persons of all sexual orientations and gender identities. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA).

CCOC Maintains a COVID vaccination policy for employees. Exemptions are available based on either a protected ground under the Human Rights Code, or a documented medical reason.

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