Service Coordinator

2 months ago

Coquitlam, Canada Woola Capital Full time

**Ready to Join Team Woola? **Are you ready to bring your A game every day? Woola is on the hunt for a dedicated and driven **_Service Coordinator _**to help us tackle new challenges and keep our clients front and center. Here at Woola, we’re more than a service provider—we’re a team, and like any strong team, we know our success depends on each other.

**Who We Are**:OUT WORK | OUT PERFORM | OUT PLAY**

As a trusted provider of HVAC, Plumbing, Construction, and Generator Services, Woola serves a broad range of clients across residential, commercial, and industrial sectors. With a people-first, service-driven approach, we’re raising the bar in the industry—and we need enthusiastic, customer-focused professionals to join us on this journey.

**The Opportunity**:As a **_Service Coordinator_**, you’ll be the face of Woola, working directly with our clients and technicians to deliver exceptional service and ensure smooth operations. You’ll coordinate service appointments, manage schedules, and field client questions and requests. If you love providing top-notch service and thrive in a dynamic environment, this could be the role for you

**What You’ll Tackle**:

- Schedule service appointments, coordinate with Field Technicians, and communicate timelines to clients.
- Support the Field Service team with administrative tasks, such as invoicing, work order tracking, and follow-up communications.
- Address customer concerns promptly and efficiently, escalating issues when necessary.
- Maintain accurate records of customer interactions, service calls, and resolutions within our internal systems.
- Work closely with the Woola team to ensure a seamless experience from the initial request through to job completion.
- Additional administrative duties as assigned.

**What You Bring**:

- **Experience**: Previous experience in customer service, preferably in a fast-paced, service-oriented environment.
- **Communication Skills**: Clear, friendly, and professional communication skills, both written and verbal.
- **Organization**: Strong organizational skills with attention to detail and the ability to multitask.
- **Problem-Solving**: Ability to think on your feet and handle customer issues with grace and confidence.
- **Tech Savvy**: Familiarity with scheduling software and customer management systems.
- **Team Spirit**: A collaborative, team-centered mindset with a passion for service excellence.

**What’s in it for You**:

- **Competitive Pay**: Compensation to match your experience and commitment.
- **Benefits**: Comprehensive health, dental, and vision insurance.
- **Paid Time Off**: Enjoy paid vacation and sick leave for work-life balance.
- **Growth Opportunities**: Training and professional development to support your career journey.
- **Company Events**: Social events and outings to keep the team spirit strong

**Ready to Suit Up?

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