Field Service Coordinator

4 months ago

Port Coquitlam, Canada enCompass Solutions Group Full time

**About us**

We are professional, agile and innovative.

Our work environment includes:

- Wellness programs
- Work-from-home days
- Growth opportunities

**Who We Are**

enCompass Solutions Group is a leader in industrial automation solutions and a premier provider of controls and automation engineering, network design, and electrical installation services. With offices in Port Coquitlam and Kelowna BC, we support industry sectors across manufacturing, energy, transportation, food and beverage, forestry, container ports, and bulk material handling terminals. Due to our continued growth and success, we are currently recruiting a **Field Services Coordinator** to join our team at our Port Coquitlam head office.

**What You’ll Be Doing**

We are seeking a highly organized and detail-oriented Field Services Coordinator to oversee the coordination and scheduling of field service activities. As a **Field Services Coordinator**, you will take direction from one of our Senior Managers to learn our service requirements and systems as well as our project life-cycle and be accountable for the following core responsibilities:

- Ensure routine service work is performed as required coordinating with our service staff and customers to ensure these duties are successfully met.
- Ensuring service agreements and contract requirements are being scheduled and performed.
- Prepare, with feedback from our field engineers, daily/weekly/monthly reports as required.
- Assist with coordination of emergency work by organizing labour, order materials and coordinating with the customer.
- Be responsible for on call scheduling and duty assignment.
- Engage with our projects group to assist in scheduling, administrative work and coordination.
- Build simple quotes and proposals.
- Attend meetings and take meeting minutes with a willingness to understand the projects enough to contribute from a non-technical perspective.
- Design and improve company processes.
- Customer invoicing. Some familiarity with project administration would be beneficial.
- Timesheet and invoice approvals.
- Make travel arrangements on a limited basis.

**Who You Are**
- You have an excellent working knowledge of Microsoft Office.
- Experience in a coordination or scheduling role, preferably in a field service or related industry is an asset.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams.
- You are comfortable learning new software packages utilizing online resources.
- You’re a team player. You easily integrate with others in a team environment and look to peers and supervisors for guidance and direction. You take the initiative in building a relationship with a team lead or project managers.
- You’re a problem solver. You love tackling challenges and have an openness to considering a variety of options that lead to the optimal solution.

**Who We Are**

enCompass is a company on the forefront of industrial automation technology. We offer competitive compensation and benefits. Our culture is casual and high-energy. We are passionate about our solutions and doing the right things for our clients. We are loyal to each other and our company. We value work/life balance, efficiency, exceptional customer service, and making a difference in the automation world

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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