Service Appointment Coordinator, Automotive Retail

5 months ago

Edmonton, Canada Derrick Dodge Full time

Come join our team

We are looking for Appointment Coordinator to build a career within our high volume and well respected dealership. We are seeking professional customer service experience and excellent oral and written communication skills. If you are interested in contributing to an amazing customer experience, we want you part of our incredible brands.

We are looking for self-motivated team players with a positive attitude We seek individuals who value customer satisfaction. The consultant is responsible for ensuring great customer service by following the service process. They will deal directly with clients to achieve high customer service and vehicle maintenance requirements.

**Responsibilities**:

- Make outbound calls (OBI) for service due/safety recalls/recommendations and special order part arrivals to maintain weekly expected quota
- Perform Service Advising - handle service related questions and concerns
- Advising clients on factory recommended maintenance and additional maintenance offerings
- Perform service cashier duties as required
- Monitor their service related KPI’s to ensure high level performance
- Perform other related duties as assigned
- Book Loaners for customers
- Responsible for obtaining customer data prior to arrival refer to each customer’s service history to see if they have missed a service.
- Follow up on “no shows” daily
- Confirm next day appointments
- Schedule pick up and delivery appointments
- Provide exceptional customer service by treating guests with courtesy and respect

Performs other reception activities or clerical duties as assigned
- Ensure the Customer experience is as clear and informative as possible
- Must have strong computer and phone skills and must pay careful attention to detail

**Requirements**:

- A track record of excellent performance, including revenue maximization and customer satisfaction
- Outstanding work ethic
- Graduation from high school
- 1-3 years of experience in a dealership or retail environment
- Valid driver’s license and insurance required

**Knowledge, Skills, and Abilities**:

- Knowledge of vehicle maintenance and repair an asset
- Knowledge of KPI’s to determine areas of high and low performance
- Knowledge of automotive servicing methods an asset
- Ability to follow oral and written instructions
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Ability to perform daily record keeping and reporting
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Ability to work in a team-based environment and achieve common goals
- Ability to maintain and perform top level professional integrity and appearance as a service advisor

Our dealership and our diverse group of team members are constantly striving to improve the dealership and guest experience. If you have a collaborative attitude and growth mindset, you are probably a great fit for our team

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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