Dealer Account Manager

2 weeks ago


Langley, Canada Lumon Canada Inc. Full time

Our **North American Organization** is looking for a brand-new role to assist in Dealer management The new role will work with our National Dealer Manager to oversee Dealer’s sales and installations.

**About us;**
- We strongly believe that** keeping our promises **to our customers and one another is the only way to build trust and do business well
- We’re always **near** to our customers and employees and go the extra mile
- We constantly look for opportunities to **build** the future together as a team
- We work to build better homes, **better lives, **and a better world

As Dealer Account Manager you will be reporting to our National Dealer Manager and be responsible to oversee the full dealer sale process. As a part of the Dealer network, you’ll work closely with our dealers, supporting staff in finance, marketing and HR and production team The goal is to grow sustainably grow the dealer business profitably.

**Responsibilities**:

- Marketing and lead generation responsibilities, working with dealers in sales activities in general using smart customer acquisition
- Measuring ROI after sales territory execution involving marketing plan and sales targets
- Order review and placement before purchased from Production
- Training of new and existing dealers on Lumon product, programs, quoting system and customer service resolutions
- Participate in designated home and renovation shows as selected by Lumon in partnership with dealers and resellers.
- Travel to other provinces or states within North America as necessary from time to time
- Implement, maintain and record all sales quotes, sold activities in salesTori and equivalent interim CRM program or data base.

**Qualifications**:

- Strong interpersonal skills and an effective communicator in both verbal and written forms with customers, employees, peers and management.
- Ability to respond appropriately in pressure situations.
- Strong customer service focus.
- Negotiation and sales techniques
- Presentation skills
- Construction or building knowledge
- Sales experience with Lumon products is an asset
- High level of product knowledge
- High proficiency with interna software programs
- Strong analytical, organizational, decision making and presentational skills.
- Highly proficient in Microsoft Word and Excel
- High proficiency with internal software programs such as salesTori
- High technical knowledge of Lumon products is preferred
- Installation experience with Lumon products is an asset

This is a permanent, full-time, long-term position with competitive compensation, an excellent benefits package, and the opportunity to be a part of a close-knit team. Additionally, as a rapidly growing global company that values its employees and desires to provide a learning atmosphere, Lumon offers room for professional growth and development. We believe in building the future together and that the best is achieved by learning together.

**Why Lumon?**
- **We work according to our values - **At Lumon, we stay true to our values in the work in which we do. In the eyes of the customer and the employer, being the best and the most desired is no easy task, but one we are willing to take on together.
- **We help you to grow personally and professionally **- We believe that everyone has something to learn from one another. We support each other on a journey of growth, because life is all about learning. We understand that mistakes happen, and that together is the way to resolve them.
- **We listen to our employees - **Growth and development are dependent on feedback. We listen to what our employees have to say and collectively work together to build a better future, measuring the satisfaction of our employees three times a year.

**For more information,** **please contact**:National Dealer Manager Mike Vanderveen, +1 403 305 1104 or HR Manager Amanda Holanda, +1 604 314 1336

**_Our story_**
- Our story began in a chicken coop in 1978. Our first balcony glazing was installed in 1990, and in fact, is still in use today. We believe that the best stories do not always require a prestigious beginning, but even humble beginnings can be the start of building a great success story. As you might imagine, that story cannot be created without people. Today, Lumon is known as an international professional in balcony facades and terrace glazing, where the belief of achieving things together on the basis of company values is strong. We take care of the entire supply chain from production to sales to installation, without forgetting our various support functions. Keeping our promises to the customer is of utmost importance to us, and we stay near even after the installation is complete. Lumon’s employees treasure the supportive and exciting working environment they get to be a part of, where development never stops. We also understand that mistakes are a part of development, and together is the best way to resolve them. There are over 1500 of us here at Lumon, and we belie


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