Dh-housekeeping Office Coordinator

4 months ago


Huntsville, Canada Deerhurst Resort - Huntsville Full time

The Housekeeping Office Coordinator will provide administrative support for a variety of functions; including answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, and delivery attendant calls.

**Duties & Responsibilities**
- Provides exceptional and professional service to our guests and hosts
- Comfortable making responsible decisions and recommendations for effective problem solving
- Receives and effectively directs guest calls for housekeeping items
- Follows up on internal and guest calls to ensure requests were resolved
- Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
- Logs all radio calls, tracking guest’s requests
- Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, and follows-up with leader
- Ensures all radio calls are logged for tracking guest’s requests
- Ensures work area is well organized and kept in a clean-functional manner
- Completes all other duties as assigned

**Skills, Abilities & Attributes**
- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well with others
- Able to take initiative within given guidelines
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility and professionalism
- Enjoys offering exceptional service and meeting the needs of others
- Has effective communication skills (verbal, listening, writing)
- Has exceptional phone manner
- Able to comfortably work with computers
- Has excellent organization skills are essential
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
- Able to evaluate and select among alternative courses of action quickly and accurately
- Is flexible with their schedule, shift work, evenings, weekends and holidays as business levels require



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