Dh-housekeeping Office Coordinator
2 months ago
**Position Summary**
Reporting to the Housekeeping Managers, the Office Coordinator will provide administrative support for a variety of functions; including answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, and house person calls.
**Duties & Responsibilities**
- Provides exceptional and professional service to all guests and hosts
- Comfortable making decisions and recommendations for effective problem solving
- Receives and effectively directs guest calls for housekeeping items
- Follows up on internal and guest calls to ensure requests were resolved
- Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
- Logs all radio calls, tracking guest’s requests
- Attends to guest complaints ensuring their need is met, dialogue is tracked, and followed-up with a leader
- Completes all other duties as assigned
**Skills, Abilities & Attributes**
- ** **Guest oriented with a sincere, helpful, caring and friendly personality
- Has exceptional phone manner
- Pays precise attention to detail, order and cleanliness
- Able to take initiative within given guidelines
- Able to evaluate and select among alternative courses of action quickly and accurately
- Has effective communication skills (verbal, listening, writing)
- Able to comfortably work with computers
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
**Education & Experience**
- Previous housekeeping experience is an asset
- An intermediate level of competency in all Microsoft office components preferred
- High school diploma an asset
**_ Must be legally entitled to work in Canada_
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