Community Safety Dispatch

6 months ago


Vancouver, Canada Downtown Vancouver Business Improvement Association Full time

Downtown Van is a non-profit organization that represents 8,000 businesses and property owners in the central 90-block area of Vancouver’s downtown core. Supporting our members and striving to ensure our district is a vibrant, economically strong, safe and clean community is what drives us. As the Community Safety Coordinator, you will play a vital role in ensuring the safety of our community and team.

**WHAT WE ARE LOOKING FOR**

**ADMINISTRATIVE DUTIES**
- Flag calls of concern to Community Safety leadership.
- Determine the appropriate response and dispatch teams accordingly.
- Monitor field team productivity and suggest areas of improvement.
- Approve business inventory changes made by team.
- Assist with delivering field team statistics as required.
- Assist Community Safety Lead and Manager, when required.
- Create/remove users on internal reporting software.
- Flag and/or resolve technical concerns with reporting software.
- Assist with Community Safety team recruitment as required.
- Monitor team punctuality and attendance.

**DISPATCH OPERATIONS**
- Receive and prioritize incoming calls from member businesses regarding safety and/or cleanliness concerns or emergencies.
- Communicate field team roles, responsibilities, and restrictions to member businesses.
- Determine appropriate responses and dispatch teams accordingly.
- Communicate effectively with field teams to relay information and updates.
- Manage changes made to the function of internal dispatch ticketing system.

**REQUIREMENTS**
- Post-secondary education is an asset.
- 1-2 years of proven experience in administrative roles, preferably in a related field.
- Excellent organizational and multitasking abilities
- Strong communication skills, both written and verbal.
- Ability to remain calm and composed under pressure.
- Knowledge of Community Safety practices and emergency response protocols is an asset.
- Must be able to work flexible hours, including evenings and weekends if required.

**Job Types**: Full-time, Permanent

**Salary**: $25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person


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