Manager, National Employee Benefits Operations

15 hours ago

Regina, Canada HUB International Full time

About The Role

HUB International has grown to become the largest Employee Benefits Consulting Firm in Canada, with revenue over $130m and our retirement services with $23bn of assets under management. We do this by leveraging HUB Canada's best technical experts, and industry specialists. Our clients benefit from customized advice that manages costs, maximizes value, encourages well-being, and meets the needs of an increasingly diverse and multi-generational workforce all while ensuring that their benefits remain competitive, now and in the future.

We are seeking an operational leader to join our National Employee Benefits and Retirement practice. The Manager, National Employee Benefits Operations will work with our Chief Operating Officer, Executive Benefits Leadership Team, and regional operations leaders to deliver and support many of our national objectives, specifically, maximizing the use of all available systems, creating consistent workflow processes/practices across all regions, ensuring consistency in data, supporting our 3C partnerships, and leveraging best practices across our national platform.

The Manager, Operations will provide tactical support to optimize our current structure and leverage current resources and create a shared support model for EB/Retirement in Canada. This includes leading multiple operational projects, as required.

What You’ll Do

Manage various strategic projects as determined by leadership

Oversee document/records management within EB & Retirement

Support the implementation of new tools, best practices, workflow processes, and service guidelines across EB&R Canada (i.e., shared services)

Manage adoption across all regions

Monitor for success

Work with training and development resources across Canada to ensure ongoing and consistent training of team members across EB & Retirement

Liaise with the analytics team to deliver quarterly in-force business dashboard for EB and Retirement

Support HUB’s mergers & acquisition projects as required

Ensure full adoption of EPIC records management system & monitoring data loaded into EPIC to ensure it meets minimum business standards

Work with leadership to maintain HUB’s Broker Standards for EB & Retirement

What You’ll Need for Success

Typically, 5+ years of experience in the employee benefit or financial services industry

Results-oriented and passionate, with a strong sense of accountability, metrics, and ownership

Strong organization and prioritization skills with a solid work ethic & entrepreneurial spirit

Strong financial acumen & analytical skills with the ability to navigate a complex structural environment

Ability to establish credibility and form relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect

Proven and verifiable project management skills

A team player who also possesses the independence of thought and honesty when making key business decisions

Effective change management, time management, decision-making, and follow-up skills

Expert-level proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

Bilingual capabilities (French/English) would be an asset

Currently holding or working towards insurance designation such as CEBS, GBA, etc. is an asset

Hi, we’re HUB.

We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products, and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast-paced team environment supported by over 17,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year-over-year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people.

Why Choose HUB?

We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees by providing continuous opportunities for growth and development. When you choose HUB, you’ll be joining a dynamic, winning team with a proven track record of success.

Service is one of our founding values - not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work.

\#LI-JB

\#LI-hybrid

Department Business Operations

**Required Experience**: 5-7 years of relevant experience

**Required Travel**: Up to 25%

**Required Education**: Bachelor's degree (4-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims

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