Retail Operations Manager

5 days ago

Regina, Saskatchewan, Canada Cornwallcentre Full time
Job Description

This is an exciting opportunity for a skilled Retail Operations Manager to join our team at Hillberg & Berk in Cornwall. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store and ensuring that we consistently deliver an exceptional experience for our clients.

Key Responsibilities:

  • Lead employees including recruitment, onboarding, performance management, development planning, scheduling, and employee relations.
  • Oversee achievement of optimal store staffing needs to maximize productivity, store volume, and ensure proper floor coverage.
  • Execute events and brand initiatives per company directives to grow the client base and build loyalty.
  • Ensure efficient planning, coordination, follow-through, and completion of tasks which contribute to the achievement of store and corporate goals.
  • Ensure all employees adhere to H&B health and safety policies and recommend other measures that can be taken to provide a safe and healthy workplace for clients and employees.
  • Communicate client feedback, business trends, and recommendations that may enhance the brand experience and/or improve H&B's community impact.
  • Ensure the store maintains visual presentation standards and is replenished at all times – providing options for sell-through.
  • Manage payroll and all other controllable expenses.
  • Assess store average sales, items per sale, conversion rates, and implement appropriate action plans.
  • Lead employee meetings, training sessions, and planning sessions as required.

Requirements:

We are seeking a highly motivated and experienced Retail Operations Manager with a minimum of 5-7 years of retail experience, including some supervisory or management experience. A combination of experience and post-secondary education or undergraduate degree is also acceptable. You should have practical experience and knowledge in managing retail teams and operational processes.

Benefits:

Hillberg & Berk offers competitive wages, sales incentives, additional vacation and sick days, health and dental benefits, as well as discounts on our beautiful jewelry. We are committed to creating a culture where all employees can show up, participate, and contribute as their authentic selves. This commitment applies to all candidates and employees regardless of their race, creed, religion, colour, sex, sexual orientation, marital status, family status, disability, gender identity or expression, physical size or weight, age, nationality, ancestry, or place of origin.

Salary: $60,000 - $80,000 per year

Vacancy Type: Permanent

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