Client Engagement Manager

2 weeks ago

Toronto, Canada ISA Cybersecurity Full time

**About the Role**

Reporting to the Executive Vice President, the Client Engagement Manager (CEM) is responsible for assessing client needs for Role Based Consulting requirements. The CEM will use their in-depth industry knowledge and extensive network to effectively identify, acquire and orchestrate consultant talent to meet client requirements to maximize the revenue of the Role Based Consulting Practice. The CEM role is primarily focused on supporting the large enterprise clients and is expected to hunt for new business by targeting hiring managers and working collaboratively with the assigned Account Executives.

**About Us**

At ISA Cybersecurity, our mission is to help clients achieve their privacy and security goals, and to be proactive in the fight against security threats. ISA is Canada’s leading cybersecurity-focused company, with three decades of experience delivering cybersecurity services and people you can trust. We provide our clients with comprehensive counsel on complex, evolving, and multi-faceted issues related to cybersecurity and breach incident response.
ISA also offers a world-class 24/7 by 365 SOC 2 Type II certified CIOC (cybersecurity intelligence operations centre), giving our clients deeper insights and earlier warnings about coordinated cyber attacks. ISA strategically partners with many of the most respected security technology firms in the world. Through these relationships, our clients can gain access to a broad portfolio of industry-leading cyber solutions best suited to protect their corporate assets and customer data.
In today’s volatile world of digital threats, we help Canadian companies to better understand their current security posture and how to mitigate risks.

**Why Join Us?**

At ISA, every employee makes a P.A.C.T. to embody our corporate core values, everyday. Our core values (Passion for Excellence, Accountability, Commitment, Trust) shape the community and culture we have built and are an active part of everything that we do. We also believe that what will make you great is your individual contributions to your team; think of your team as a start-up that learn from each other. If you’re looking for autonomy and no old-fashioned hierarchy, ISA and you could be a match made in heaven.

**Responsibilities**
- Establish a strong close working relationship with the sales team and their clients with a focus on large enterprise and the hiring managers within those enterprises
- Develop/review Role Based Consulting proposals and plans to determine timeframe, resourcing requirements and resource allocation, project structure and implementation strategies and collaborate with the Services team to identify and mitigate risks
- Expertly manage relationships between consultants and clients, anticipates and manages conflicts and ensures timely resolution of issues that could affect delivery success
- Lead the strategy for financial metrics for the Role Based Consulting practice with a focus on revenue growth and margin performance
- Develop and execute a response/action plan with the goal of securing a new ISA Role Based Consulting Services engagement for each qualified opportunity
- Familiarity with key Pre-Sales processes such as: Level of Effort (LOE), Statement of Work (SoW), and Bill of Materials (BOM) processes to ensure smooth flow of the Pre-Sales cycle
- Be able to effectively articulate the value of the ISA Service Framework and maintain strong relationships with the Cyber Services Consultant Manager, ISA Offering Leaders and ISA Service Leads to qualify opportunities
- Participate in or lead internal improvement initiatives as required

**Qualifications**
- 5+ years of Cybersecurity talent acquisition experience
- Functional knowledge of key cybersecurity discipline areas, including but not limited to Security Architecture, design and implementation, security assurance services, and security detection and response services
- Experience in understanding client goals and translating them into service opportunities
- Proven ability to multitask while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Partner and Consultant ecosystem development and management
- Strong functional knowledge of cybersecurity services offerings and market trends
- Strong knowledge and experience in the identification and procurement of cybersecurity delivery resources
- Excellent verbal & written communication skills
- Strong understanding of Microsoft Office, including Sharepoint and Dynamics CRM

**Accessibility

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