Client Engagement Worker

2 weeks ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: Client Engagement Worker

job ID #: CHCBI CEW 23-0530

department: Community Health and Capacity Building Initiatives

reports to: Program Manager, Community Health

salary range: CS1 36,939.35 to 51,002.96 per annum

status: Full-time, Contract until July 31, 2024

hours: 37.5 hours per week

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Four weeks of vacation per year (to start).
- Four personal days per year.
- An extended healthcare and dental package.
- Life insurance.
- An employee assistance plan.

**about the role**:
The Corner is a multi-service, inclusive hub governed by residents and service providers and is a unique, integrated service model between 20 partner organizations. It is the primary hub for HASJT intake, referrals and service coordination and is aimed to enhance interdisciplinary care including primary care, improving access to health, social and community services in St. James Town. Thorncliffe Neighbourhood Office and Sherbourne Health co-lead this integrated service model comprising The Corner and HASJT.

You are a team player who is an integral member of The Corner, greeting clients and ensuring they feel welcome and are provided with information about The Corner and partners agencies’ services. You support and provide culturally sensitive services with an anti-oppressive framework. You will be working in a fast-faced environment with a multidisciplinary team to provide services.

**day to day responsibilities**:

- Registration of all new clients at The Corner and in the community, satellite sites to ensure the client navigates and access the services with ease in a safe and respectful manner.
- The position also works closely with the Holistic Intake & Navigation function at The Corner and updating information on new/existing clients in the database and clarify eligibility criteria.
- Engage proactively with residents, clients and service users, and will be responsible for supporting staff and partners with crisis intervention and de-escalation as needed.
- Good organizational skills to ensure a smooth flow of clients to the different services on site and to work closely with the intake staff to ensure all residents seeking services are connected and directed as appropriate.
- Keep up-to-date information on existing and new services, activities, and eligibility criteria for partner agency services available at The Corner
- This position requires the ability to work flexible hours, including evenings and weekends
- Develop and maintain cooperative relationships with partner agencies and service providers at The Corner
- Demonstrate a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working
- Other duties as required

**To thrive in this role, you’ll need**

**Education/experience**:

- A Social Service Diploma and/or equivalent formal training and 1 - 3 years’ experience working in a community health setting or equivalent blend
- Understanding and experience in the harm reduction framework
- Experience working with newcomer and diverse populations, including individuals with mental health, addictions, isolated seniors, hard to reach, high needs and adults with special needs and the 2SLGBTQ population
- Involvement in outreach activities
- Experience working with populations facing multiple barriers to equitable care

**Skills and abilities**:

- Ability to work in a fast-paced environment and perform multiple tasks
- Demonstrated interpersonal skills and understanding of the impact of discriminatio

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