Industry Engagement Manager

3 weeks ago

Toronto, Canada GS1 Canada Full time

**Position**:
Bilingual Industry Engagement Manager

**Reports To**:
Senior Manager, Industry Engagement

**Tier**:
Management

**Department**:
Industry Managed Services

**Company**:
GS1 Canada

**Location**:
Toronto

**Status**:
Full time, Permanent

**Job Number**:
1180

**Key Role**

The Industry Engagement Manager is responsible for increasing adoption of GS1 Canada Standards and Industry Managed Services (IMS) by identifying opportunities to promote and convert additional IMS and/or cost recovery within a strategic account. This role is a key contributor to delivering critical mass adoption for our Industry Managed Solutions (IMS) and Data Recipients. This role ensures Tier 1 and Tier 2 Data Providers achieve and maintain all of their Trading Partner requirements across multiple sectors. This position is a key contributor to delivering data integrity by enabling Data Providers to implement the IMS required by their trading partners. _Key metrics for this role may include: Cost Recovery targets, Data Provider Engagement targets, Service Adoption targets, Retention targets (% TBI), BR/QBR meetings, CRM updates._

**Duties and Responsibilities**
- Develop matrix coverage models for each Tier 1 and Tier 2 account and ensure relationships are established and maintained across all departments and levels of the subscriber’s organization, for all standards and Industry Managed Services (IMS);
- Collaborate with Industry Relations, IMS, Subscriber Experience and Corporate Services teams to achieve multi-sector board deliverables;
- Contact assigned subscribers on a frequent basis to ensure they understand their Trading Partner’s requirements and complete all required standards and IMS;
- Cross promote all IMS including the explanation of connections and dependencies between standards and IMS, ensuring all contracts and user agreements are in place;
- Ensure standards and IMS are fully implemented and completed to standard in a timely and accurate manner, meeting established targets;
- Accountable for securing orders and achieving quarterly IMS adoption targets;
- Share information relating to GS1 Canada standards and IMS, their value and pricing, and handle objections in order to meet cost recovery targets;
- Plan, manage and negotiate subscription renewals for non-board level Data providers to ensure growth of service/cost recovery;
- Obtain feedback from subscribers regarding potential service enhancements and share with relevant internal teams;
- Participate in subscriber meetings or industry events as required;
- Maintain and develop reports designed to support IMS KPI’s;
- Partner with Industry Relations to implement plans to increase adoption by Strategic account and report progress.

**Required Knowledge, Skills, and Experience**
- Completion of a university degree in a related field (i.e. B. Comm., Marketing etc.);
- Minimum 3 to 5 year’s experience in a sales account management role or business development capacity, preferably within an associated industry (i.e.: Retail, Foodservice, Distribution, etc.);
- Bilingualism (French/English) language skills are required for this role;
- High level of proficiency using MS Office skills including Word, PowerPoint, Excel and Outlook;
- Must have a strong understanding of products and services provided by GS1 Canada;
- Strong organizational skills, attention to detail, ability to set priorities and manage many projects simultaneously;
- Strong communication and presentation skills, both written and verbal
- Bilingualism (English / French) considered an asset;
- Proven ability to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline driven environment;
- Project Management skills an asset;
- Demonstrable experience in working autonomously and effectively while in the GS1 Canada office and telecommuting;
- Entrepreneurial spirit suited for fast-paced, ever-changing environment with flexibility to changing needs.

**What You'll Love About Us**:
Our People First Culture - At GS1 Canada, we embody our values and live them every day. We know that family and health come first, and that’s a non-negotiable for us

Work that Stays at Work - A work life balance that you can boast about

Rest and Relaxation - Three weeks paid time off, Ten paid personal/sick days, and we make sure you book that time off

Health Benefits - Health, dental, and vision coverage, lifestyle and wellness benefits, Employee Assistance Programs (EAPs)

Prepare for the Future - Benefit from RRSP matching that contribute towards your savings

A Culture of Learning and Growth - We want you to keep learning and growing. We provide access to many learning tools that you can take advantage of for personal and professional capabilities development
- GS1 Canada is an equal opportunity employer. If selected for an interview, please advise our Human Resources team if you require accommodation due to a disability during the interview an

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