Client Engagement Associate

3 weeks ago

Toronto, Canada STINSON Full time

**CLIENT ENGAGEMENT ASSOCIATE**

Stinson Design has experienced unprecedented growth in recent years, reflected in our ongoing evolution from a presentation agency to an integrated visual communications consultancy. Whether it's a monthly presentation or a corporate template or a full-scale event, we help clients tell impactful stories that inspire action—equipping them with premium on-brand materials and business tools to do so. Our experience has breadth, but our knowledge runs deep—all thanks to a diverse, multi-talented team. We strive to build a culture of excellence, growth, and creativity to deliver best-in-class work to all our clients everywhere, every day.

**HERE IS WHAT THIS POSITION IS FOR US**:
**WHAT YOU WILL DO**:

- Identify opportunities with prospects and new clients while actively reaching out to ensure client satisfaction/retention
- Manage day-to-day operations for inbound clients, including overseeing projects, communicating processes and progress, managing budgets/reports, consulting with and educating clients, building client relationships, supporting the creative team where needed, and the like
- Anticipate client needs and proactively take actions or propose solutions that maximize business opportunities
- Understand business offerings and services in order to provide relevant and accurate project proposals, including budgets, timelines, and so on
- Lead and attend key meetings with clients and designers/consultants, including internal project briefs, project kickoff meetings, and the like
- Collaborate with project managers and creative teams to manage timelines, budgets, and strategies for each deliverable
- Document and communicate client feedback to assess any actions for improvement
- Responsible for maintaining the CRM database for respective accounts, ensuring all client and project information is accurate and updated in real-time
- Responsible for tracking and presenting project reports to client stakeholders, proactively addressing any updates or concerns
- Responsible for meeting account KPIs and facilitating profitable delivery of services
- Present monthly, quarterly, and annual reports to clients and the Account Director on all accounts
- Participate in weekly 1:1 review of key client concerns for discussion and sharing status updates

**WHAT YOU BRING**:

- 1+ years of full-cycle sales experience from business development to closing deals
- BA in Business/Marketing/Sales/Communications or a related field
- Experience with managing CRM software (we use Pipedrive)
- Proficient with MS Office software, and G-Suite is a must
- Excellent communication skills - written and verbal
- Knowledge of the principles of marketing and research
- Possess strong business acumen
- Seriously detail oriented
- Self-starter with excellent problem-solving skills
- Judicious and creative thinker who is exceptionally adept with quantitative and qualitative analysis
- Team player with excellent organization and people skills

Work Location: Downtown Toronto

Benefits: Extended dental & health, paid vacation, hybrid work model (2-3 days in office), snacks, pet-friendly office

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Stinson Communications Inc policies on accommodation, a request for accommodation will be accepted as a part of Stinson Communications Inc's hiring process.

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