Manager, Client Engagement
3 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You’ll Be Doing
As the Manager of credit Card Client Engagement and Retention, you will be accountable for delivering key initiatives and day-to-day business management activities that will help drive the product portfolio business growth and performance against engagement and retention KPIs. You will lead the execution of key initiatives and campaigns by working in close partnership with multiple stakeholders within the credit card business and across the enterprise.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._
How You’ll Succeed
Product Portfolio Business Growth - As a business leader and owner, you will deliver key initiatives that deliver against the strategy and drive year-over-year growth in product portfolio and engagement business key performance indicators.
Product Strategic Planning - You will support and help inform the development of a year-over-year growth strategy for your product portfolio by leading analysis, recommendations, and any strategic planning deliverables as required.
Champion, Lead, and Deliver Key Initiatives - Executional excellence will be the pillar of what you deliver. You will lead the execution of campaigns, business cases, and initiatives that drive impact on business performance, on time, and in budget. You will deliver these initiatives by leading and partnering with cross-functional teams to successfully deliver key initiatives that drive your performance on key business KPIs, on time, and budget. Through post-campaign analysis, you will demonstrate the impact of initiatives on the business, and draw key insights and conclusions to inform go-forward learnings.
Manage Portfolio Governance - As the manager, you will manage all day-to-day activities associated with ongoing day-to-day/month-to-month portfolio and business governance. This includes portfolio budget and LE management, ensuring audit compliance for initiative execution and record keeping. You will play a key role in the analysis and delivery of monthly business performance reviews (process to be developed).
Build Strong Relationships and Collaborative Partnerships with key stakeholders -Building collaborative partnerships and strong relationships with key stakeholders will be a key part of your success. You will collaborate with multiple partners from across the enterprise to successfully deliver product initiatives with execution excellence that drive business results and enhance overall client experience.
Drive Change - Driven by a new team transformational mandate and a healthy dissatisfaction with the status quo, you will be a key agent of change on the engagement portfolio. You will identify opportunities for change in both what we do and how we deliver, that will drive team and business performance. You will successfully secure support for your ideas, and drive implementation of recommended changes in partnership with others.
Who You Are
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You are driven by results. You are driven by results and self-motivated to make a meaningful impact on both the business and the people.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire and enable outcomes by making yourself heard.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work t
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