Front Desk Agent
3 weeks ago
We are currently looking for a **Night Auditor/Front Desk Agent** to join our team at the beautiful boutique hotel **Riverbend Inn**. This hotel is managed and owned by Andrew Peller Ltd.
**the offer...**
In this role you will be responsible for a diverse set of tasks in general administration of the hotel. You will play a critical role in welcoming guests, working with our management team and driving sales and positive guest experiences. This is a unique hybrid role that will be a great opportunity for increased responsibility and learning many facets of hotel operations. It will require someone who is available for evenings, weekends, overnight shifts and daytimes.
**the environment...**
A 17-acre parcel of land on the corner of John Street and Niagara River Parkway in Niagara on the Lake is the newest addition to the Andrew Peller Limited's family. The beautiful and historic Riverbend Inn. Dating back to 1809 the property has a story that is rooted in family and tradition. It has evolved into the 21 room Georgian style-inn that has welcomed hundreds of guests a year since 2002.
**the details...**
- You will support guests in all inquiries - including room support, cross-property reservations, general requests, open table dinner/tasting reservations, etc.
- You will manage the hotels front desk, including all phone calls and reservations.
- You will organize previous shifts paperwork, close/balance all room accounts, investigate and analyze situations when required and complete night audit.
- You will prepare guest folios for express check out the following day.
**Does this sound like you?**
- Some hotel experience including Front Desk / Night Auditor experience, preferred.
- First Aid Certification (or willing to attain).
- Customer oriented, with a can-do hospitality attitude.
- Proven ability to work independently, problem solve and prioritize the guest experience.
**We offer**:
- Competitive pay at $17-$18.50/ hourly
- Employee gift card to be used on products, restaurant or experiences valued at fifty dollars a month
- Benefit eligibility after 6 months
- Access to our Learning Library platform, Employee Assistant Program and Employee Wellness Program
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.
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