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Front Desk Agent Full Time

5 months ago

Niagara Falls, Canada The Falls Hotel Full time

Greeting and welcoming guests upon arrival
- Registering guests into the computer system
- Verifying reservation, address, and credit card information
- Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
- Accepting payment for all guests’ accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Issuing keys, reservation package inclusions
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Any other duties as assigned

**Qualifications**:

- Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork
- A friendly, confident and engaging personality with exceptional customer service skills
- Experience in cash handling
- Fluent in English, both verbal and written
- Excellent communication skills
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must be able to stand for long periods of time
- Previous Front Desk experience an asset
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Niagara Falls, ON L2G 3L5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location