Front Desk Agent
2 weeks ago
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
**Duties**:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with inquiries, requests, and reservations
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with proper phone etiquette
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in a front desk or guest services role is preferred
- Excellent customer service skills with the ability to handle difficult situations diplomatically
- Strong verbal and written communication skills
- Multilingual or bilingual skills are a plus
- Knowledge of hotel operations and reservation systems is desirable
- Familiarity with phone systems and basic computer skills
- Ability to work flexible schedules including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and dining experiences
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $16.55-$18.00 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Commission pay
**Experience**:
- Hospitality: 2 years (required)
Work Location: In person
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