Hotel Front Desk Supervisor

2 weeks ago


Niagara Falls, Canada The Falls Hotel and Inn Full time

Job Overview:
We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we would love to hear from you.

**Duties**:

- Manage and supervise front desk staff, including scheduling and training
- Greet guests and provide them with outstanding customer service
- Handle guest check-ins and check-outs efficiently
- Assist guests with inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Handle cash transactions and maintain accurate records of financial transactions
- Monitor and maintain the cleanliness and appearance of the front desk area
- Ensure compliance with hotel policies and procedures
- Implement effective strategies to maximize guest satisfaction and revenue

**Requirements**:

- Previous experience in a similar role within the hospitality industry is required
- Excellent phone etiquette and strong customer service skills
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a plus
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Knowledge of hotel operations and reservation systems is desirable

**Job Types**: Full-time, Permanent

**Salary**: $16.55-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Evening shift

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person



  • Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...


  • Niagara Falls, Canada Niagara Grandview Boutique Hotel Full time

    Front Desk Agent - Duties: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues in a professional and timely manner -...


  • Niagara Falls, Canada River Rapids Inn Full time

    Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory - Handling Groups sales and Marketing - Credit Card balancing - Guest Review and feedbacks - Dealing with Guest Complains and concerns - Accepting payment for all guests' accounts both at the time of registration and at checkout - Departure duties including friendly and efficient checkout...


  • Niagara Falls, Canada Falls Hotel and Inn Full time

    Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out procedures, answering inquiries, and ensuring a positive experience for all...

  • Front Desk Agent

    3 days ago


    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    **Duties**: - Greet guests as they arrive and assist with check-in and check-out processes - Answer phone calls and direct them to the appropriate department or individual - Respond to guest inquiries and resolve any issues promptly - Maintain accurate records of guest information and reservations - Process payments and maintain cash drawers - Coordinate...


  • Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...


  • Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...


  • Niagara Falls, Canada Embassy Suites Hotel Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...


  • Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness. To be successful in this...


  • Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness. To be successful in this...

  • Front Desk Agent

    3 days ago


    Niagara Falls, Canada Travelodge Lundy's Lane Full time

    The Travelodge Lundy's Lane is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Travelodge Brand standards - Registering guests into the computer system - Verifying reservations,...

  • Front Desk Agent

    1 day ago


    Niagara Falls, Canada Travelodge Lundy's Lane Full time

    The Travelodge Lundy's Lane is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Travelodge Brand standards - Registering guests into the computer system - Verifying reservations,...

  • Front Desk Agent

    6 hours ago


    Niagara Falls, Canada Quality Inn and Suites Full time

    The Quality Inn & Suites is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Travelodge Brand standards - Registering guests into the computer system - Verifying reservations,...

  • Front Desk Agent

    6 hours ago


    Niagara Falls, Canada Travelodge Lundy's Lane Full time

    The Travelodge Lundy's Lane is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Travelodge Brand standards - Registering guests into the computer system - Verifying reservations,...


  • Niagara Falls, Canada Simply Fit Health Club Full time

    Front Desk Receptionist **Duties**: - Greet and welcome members and customers in a friendly and professional manner - Answer phone calls, take messages, and direct calls to the appropriate staff members - Schedule appointments and manage the office calendar for inquries - Check members in and out, collect payments, and update member records - Maintain a...


  • Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...


  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...


  • Niagara Falls, Canada Niagara Hospitality Hotels Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general...

  • Front Desk Agent

    3 days ago


    Niagara Falls, Canada LAfitness Full time

    Looking for front desk agents to work Saturday' and Sunday 8 am to 2 pm. **Job Types**: Part-time, Permanent Part-time hours: 15 - 25 per week Pay: From $15.50 per hour **Benefits**: - Language training provided Schedule: - 4 hour shift - 8 hour shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Niagara Falls, ON:...

  • Front Desk Agent

    6 hours ago


    Niagara Falls, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Ramada Brand standards - Registering guests into the computer system - Verifying...