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Guest Service Agent

1 month ago

NiagaraontheLake, Canada Vintage Hotels - Prince of Wales Full time

The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

**What you'll be doing**:

- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

**What you'll bring to the team**:

- 1-2 years front desk experience or similar experience preferred
- Reliable transportation to Niagara on the Lake
- Excellent customer service skills
- Ability to work independently
- A willingness to learn

**What's in it for you?**
- Complimentary meals each shift
- Discounts on hotel stays, restaurant visits, spa services & treatments
- Profit sharing
- Career advancement opportunities
- Tenured team to support your learning and development
- Company Social Events & Recognition Programs
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Part-time, Permanent

Pay: $16.96-$17.85 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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