Service Coordinator

5 months ago

Barrie, Canada Canadian Crane & Hoist Mfg. Ltd. Full time

**Important Requirements and Characteristics**

Canadian Crane is looking to hire a Service Coordinator to join our team. Our primary objective is to provide high quality equipment and complete customer satisfaction, while maintaining competitiveness and profitability. This position is extremely important to our organization as it encompasses the provision of outstanding after-sales service to our customers through the provision of visual inspections, repairs, and spare parts.

Important requirements and characteristics of this position are (without being limited to):

- Ability to meet expectations in a demanding and fast paced environment
- Ability to identify priorities and multi-task
- High level of efficiency and organization
- Ability to work independently and as part of a team
- Positive and highly motivated attitude
- Ability to take on and overcome challenges
- Strong attention to detail including spelling and grammar
- Ability to clearly and concisely express ideas and concept verbally or in writing when communicating with colleagues, suppliers, customers, and others
- Ability to adapt to changes and continually make self-improvements that will result in strengthening our company’s position in the marketplace.

**Specific Responsibilities**

**Part One: After-sales service**
- Troubleshoot to understand and isolate the problem
- Document the problem in Canadian Crane’s database for future reference; and
- Create work orders to be provided to the service technician.
- Reviewing completed work orders to confirm their completeness and accuracy
- Inform management of any problem, potential problem, compromise to safety, etc. which has been noted on the work orders
- Update the status of the service job in the work orders database
- Arrange for equipment rental
- Coordinate travel arrangements when overnight stays are required (i.e., booking hotels, flights, vehicle rentals).
- Prepare and process invoices
- Update the status of the service provided in the work orders database; and
- File necessary documents (electronic and paper).
- Save to the server all photos and other important communication provided by technicians while they are offsite.
- _**When required**_, assist the Senior Service Advisor with the scheduling of service technicians
- _**When required**_, assist the Senior Service Advisor by acting as a liaison between the office and the service technicians when they are offsite.

**Part Two: Spare Parts**
- Responsible for all aspects of procurement including:

- Recognize which spare parts need ordering
- Examine supplier options (source new supplier or select from the established vendor list) and obtain quotes
- Establish relationships with vendors to obtain preferred pricing and other specific terms
- Prepare purchase orders
- Communicate with suppliers from the initiation of the purchase through to invoicing
- Receive spare parts, inspect the shipment for accuracy and damages, and complete the acceptance or rejection process
- Match the invoice, the receiving document, and the original purchase order. Resolve any discrepancy
- File necessary documents (electronic and paper).
- Physically package spare parts for shipping.
- Prepare all necessary paperwork for shipping of spare parts (including cross-border documentation).
- Prepare invoices for all spare parts sales and post corresponding journal entries in the accounting software.

**Part Three: Miscellaneous**
- Prepare work-orders for in-house building repairs and maintenance

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$24.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer Service: 4 years (preferred)
- Administrative: 4 years (preferred)

Work Location: In person

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