Guest Services Associate

5 months ago

Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**GUEST SERVICES ASSOCIATE**

The Guest Service Associate is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

**RESPONSIBILITIES**:

- The Guest Service Associate will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check out.
- Each new associate is required to work the overnight shift.
- The Guest Service Associate - Night Audit is responsible for the reconciliation and completion of all daily Desk Associate's work.
- Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required.
- Along with the accounting functions of the role, the Night Audit Associate may also provide guest services to guests during the overnight hours, handling and helping to resolve issues as they arise.
- This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.

**QUALIFICATIONS**:

- Previous Guest Service experience in a large hotel. A minimum of one-year previous hotel experience is preferred but not required
- A friendly personality and a "can do" attitude.
- This is the ideal position for someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.
- Able to work flexible hours, including overnight shifts.
- Must be able to fluently speak, read, write and understand English.
- Able to maintain professional standards while multi-tasking in an extremely busy environment.
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
- Able to communicate with guests in a confident and pleasing manner in a variety of situations.
- Must possess basic computer skills.
- Must be able to exert a well-paced ability to reach different floors of the hotel on a timely basis.
- Must be a team player but able to work independently.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Must have a valid class 5 British Columbia driver's license and clean drivers abstract - abstract available through ICBC website

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Salary**: $23.00-$27.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Richmond, BC V6X 4K3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- We have an employment requirement that all employees are fully vaccinated with 2 doses of the covid19 vaccine. Are you fully vaccinated and can you provide

  • Guest Services Associate

    5 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Night Audit Guest Services Associate

    6 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **Job description** **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the...

  • Night Audit Guest Services Associate

    5 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Services Manager

    3 months ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Services Manager

    3 weeks ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...

  • Guest Services Manager

    2 months ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...

  • Seasonal Guest Experience Associate

    6 months ago

    Richmond, Canada Versante Hotel Full time

    **Guest Experience Associate** We are currently searching for a warm, welcoming, articulate Guest Experience Associate to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you...

  • Guest Services Manager

    3 weeks ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires. Lead, motivate and train...

  • Guest Experience Associate

    6 months ago

    Richmond, Canada Versante Hotel Full time

    **Guest Experience Associate (Night Aduitor)** We are currently searching for a warm, welcoming, articulate Guest Experience Associate (Night Auditor) to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal...

  • Guest Services Representative

    6 months ago

    Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    5 months ago

    Richmond, Canada Travelodge Vancouver Airport Full time

    -The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services

    5 months ago

    Richmond, Canada Nautilus Liveaboards Full time

    As the premier ecotourism pioneer in Baja, we annually welcome a multitude of guests eager to explore our pristine environment. Our Guest Services team plays a pivotal role in ensuring our guests' experiences are nothing short of extraordinary, beginning from the moment they express interest in a trip until they embark on their journey. In essence, you will...

  • Guest Services Agent

    5 months ago

    Richmond, Canada Level Full time

    **Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...

  • Guest Service Agent

    6 months ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    5 months ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    6 months ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Food and Beverage Services Associate

    3 weeks ago

    Richmond, British Columbia, Canada Hellcrust Pizza Full time

    Job Title: Food and Beverage Services AssociateAt Hellcrust Pizza, we are seeking a Food and Beverage Services Associate to join our team.Key Responsibilities:Provide exceptional customer service to guests.Take orders and relay to kitchen and bar staff.Prepare and serve food and beverages to guests.Balance cash and record sales.Assist with cleaning and...

  • Guest Services Agent

    5 months ago

    Richmond, Canada Accor Full time

    Company Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada  The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...

  • Dining Service Associate

    1 week ago

    Richmond, British Columbia, Canada B.C. LTD. Full time

    OverviewB.C. LTD. is seeking a dedicated Dining Service Associate to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and are eager to learn.The successful candidate will have the opportunity to work in a dynamic team, providing excellent customer service and ensuring a positive dining experience for our guests.

  • Food Service Associate

    4 weeks ago

    Richmond, British Columbia, Canada KFC Restaurant Full time

    The Chopped Leaf is seeking a skilled Food Service Associate to join our team. As a Food Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Prepare and serve food and beverages to customers in a fast-paced environment.Maintain a clean and...