Guest Service Representative

5 months ago

Markham, Canada Residence Inn by Marriott Markham Full time

**THE OPPORTUNITY**:
Guest Service Representative

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3T 7Y9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?"
- Will you be able to make the daily commute to the location?
- Are you legally eligible to work in Canada?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Hotel Guest Service Representative

    4 weeks ago

    Markham, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a Guest Service Agent at Easton's Group of Hotels, you will be responsible for providing exceptional customer service to our guests. This includes checking-in and checking-out guests in a timely and professional manner, processing all payments according to established procedures, and ensuring guest satisfaction.Duties and...

  • Hotel Guest Service Representative

    3 weeks ago

    Markham, Ontario, Canada Easton's Group of Hotels Full time

    Job Overview: As a Guest Service Agent at Easton's Group of Hotels, you will be responsible for ensuring a seamless and enjoyable stay for our guests. Your primary duties will include registering guests, issuing room keys, and providing information on hotel services and room location. Duties and Responsibilities: Process all payments according to...

  • Restaurant Service Representative

    1 month ago

    Markham, Ontario, Canada Chicken Haus] Full time

    Job Title: Restaurant Service RepresentativeOverview:We are seeking a skilled Restaurant Service Representative to join our team at Chicken Haus. As a Restaurant Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Responsibilities:Provide prompt and courteous...

  • Guest Service Agent

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and...

  • Guest Service Agent

    6 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Services Agent

    5 months ago

    Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

    **Guest Services Agent** Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important. **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic,...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Restaurant Server **Job Number** 23129289 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, MClub Attendant, Day Shift, Weekends **Job Number** 24040413 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Restaurant Server, Part Time **Job Number** 24060057 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Service Expert

    2 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** MClub Attendant, Part-Time **Job Number** 24174786 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Service Expert

    1 month ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part-Time, MClub Attendant **Job Number** 24181880 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Services Representative

    6 months ago

    Markham, Canada The Cadillac Fairview Corporation Ltd Full time

    **Role Impact**: This role is part-time without benefits. **What you will deliver**: - Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone,...

  • Guest Service Agent

    6 days ago

    Markham, Canada Easton's Group of Hotels Inc. Full time

    Embark on a journey with Courtyard and Towne Place Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides...

  • Guest Service Agent

    6 months ago

    Markham, Canada Courtyard and Towneplace Suites Northeast Markham Full time

    Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides...

  • Guest Service Agent

    6 months ago

    Markham, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities include but not limited to: Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, Restaurant **Job Number** 24040428 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic...

  • Guest Services Coordinator

    5 months ago

    Markham, Canada MBI Brands Full time

    Job Title: Guest Services Coordinator Reports to: Director, Marketing **Key Responsibilities** - Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc. - Managing the website inquiries for both Mary Brown’s and Fat Bastard Burrito brands - Managing app related inquiries and...

  • Guest Services Coordinator

    5 months ago

    Markham, Canada MBI Brands Full time

    Salary: Job Title: Guest Services Coordinator Reports to: Director, Marketing **Key Responsibilities** - Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc. - Managing the website inquiries for both Mary Brown's and Fat Bastard Burrito brands - Managing app related inquiries...

  • Guest Services Coordinator

    6 months ago

    Markham, Canada MBI Brands Full time

    **This is a full-time hourly position. University students or recent graduates are encouraged to apply.** **Key Responsibilities** - Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc. - Managing the website inquiries for both Mary Brown’s and Fat Bastard Burrito brands -...

  • Guest Service Agent- Part Time

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...