Guest Services Coordinator

5 months ago

Markham, Canada MBI Brands Full time

Job Title: Guest Services Coordinator

Reports to: Director, Marketing

**Key Responsibilities**
- Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc.
- Managing the website inquiries for both Mary Brown’s and Fat Bastard Burrito brands
- Managing app related inquiries and guest recovery through mobile support and use of internal portal
- Assist the Marketing Department with the execution of marketing programs as required.
- Partner with other members in Marketing and Operations Departments to elevate guest experience at our restaurants
- Analyze and provide regular updates on guest feedback trends, emerging issues, and opportunities for enhancing the customer experience
- The duties of this position may change from time to time. MBI Brands reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive._

Policy
- Adhere to all policies and plans through communication, action, and consistent enforcement.
- Effectively and efficiently perform all job functions following policy and leading by example. Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

Attitude and Professionalism
- Actively participates in positive and constructive communication across all departments.
- A team player, who provides support to colleagues and has a hands-on approach.
- Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager.
- Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence.

**Required Skills and Qualifications**
- A team player with strong interpersonal skills
- Customer-service focused
- Excellent communicator, both written and verbal.
- Able to work well under pressure with mínimal supervision and meet deadlines

**Physical Activities and Requirements of this position**
- Corporate office and restaurant environment.
- Monday to Friday availability required for this position
- The position may require long hours of sitting/ standing
- Must be willing to drive, and travel, as needed for business.
- Must be able to lift and maneuver packages up to 15 lbs

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