Guest Services Representative

6 months ago

Markham, Canada The Cadillac Fairview Corporation Ltd Full time

**Role Impact**:
This role is part-time without benefits.

**What you will deliver**:

- Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
- Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
- Dispatch Security and Maintenance personnel from portable radio system.
- Work with KIPSU text concierge program, respond to guest's inquiries according to program guidelines.
- Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
- Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
- Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
- Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
- Maintain the Guest Services database; ensure customer information is kept current.
- Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
- Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
- Assist the Marketing Department with the execution of marketing programs as required.
- Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.

**What your strengths are**:

- An outstanding teammate with strong interpersonal skills.
- Customer-service focused.
- Excellent communicator, both written and verbal.
- Responsible, punctual and excellent ability to interact with the public.
- Professional and polished.
- Able to work well under pressure with mínimal direction and meet deadlines.

**What you need to succeed**:

- Previous experience in the hospitality field preferred.
- Strong organizational skills, ability to multi-task and attention to detail.
- Ability to stand for extended periods of time and walk the Centre while interacting with guests.
- Ability to assess, take initiative and fulfill customer and tenant expectations.

**Why you should join us**:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

**Are you someone who believes in our values?**
- **Aim Higher** - we strive to exceed expectations
- **Own Your Expertise** - we empower ourselves and each other
- **Collaborate Effectively** - we bring the right people together to get the right results
- **Engage with Empathy** - we objectively consider the needs of others
- **Embrace Change** - we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. **We’re ready to meet you there - are you?

  • Guest Service Representative

    5 months ago

    Markham, Canada Residence Inn by Marriott Markham Full time

    **THE OPPORTUNITY**: Guest Service Representative **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Hotel Guest Service Representative

    1 month ago

    Markham, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a Guest Service Agent at Easton's Group of Hotels, you will be responsible for providing exceptional customer service to our guests. This includes checking-in and checking-out guests in a timely and professional manner, processing all payments according to established procedures, and ensuring guest satisfaction.Duties and...

  • Hotel Guest Service Representative

    4 weeks ago

    Markham, Ontario, Canada Easton's Group of Hotels Full time

    Job Overview: As a Guest Service Agent at Easton's Group of Hotels, you will be responsible for ensuring a seamless and enjoyable stay for our guests. Your primary duties will include registering guests, issuing room keys, and providing information on hotel services and room location. Duties and Responsibilities: Process all payments according to...

  • Guest Service Agent

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and...

  • Guest Service Agent

    6 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Services Agent

    5 months ago

    Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

    **Guest Services Agent** Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important. **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic,...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Restaurant Server **Job Number** 23129289 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, MClub Attendant, Day Shift, Weekends **Job Number** 24040413 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Restaurant Server, Part Time **Job Number** 24060057 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Service Expert

    2 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** MClub Attendant, Part-Time **Job Number** 24174786 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Service Expert

    1 month ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part-Time, MClub Attendant **Job Number** 24181880 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Service Agent

    1 week ago

    Markham, Canada Easton's Group of Hotels Inc. Full time

    Embark on a journey with Courtyard and Towne Place Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides...

  • Guest Service Agent

    6 months ago

    Markham, Canada Courtyard and Towneplace Suites Northeast Markham Full time

    Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides...

  • Guest Service Agent

    6 months ago

    Markham, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities include but not limited to: Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and...

  • Guest Service Expert

    5 months ago

    Markham, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, Restaurant **Job Number** 24040428 **Job Category** Food and Beverage & Culinary **Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic...

  • Guest Services Coordinator

    5 months ago

    Markham, Canada MBI Brands Full time

    Salary: Job Title: Guest Services Coordinator Reports to: Director, Marketing **Key Responsibilities** - Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc. - Managing the website inquiries for both Mary Brown's and Fat Bastard Burrito brands - Managing app related inquiries...

  • Guest Services Coordinator

    5 months ago

    Markham, Canada MBI Brands Full time

    Job Title: Guest Services Coordinator Reports to: Director, Marketing **Key Responsibilities** - Maintaining a thorough knowledge of MBI Brands products, stores, restaurant locations, special events and promotional products; etc. - Managing the website inquiries for both Mary Brown’s and Fat Bastard Burrito brands - Managing app related inquiries and...

  • Guest Service Agent Part

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    6 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...