Guest Services Agent

5 months ago

Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

**Guest Services Agent**

Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important.

**We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic, Efficient and Seamless when doing their job.**

Sunray Group of Hotels - Delta Hotels by Marriott Markham, is a hiring a Guest Services Agent

Marriott Experience an Asset in this role.

As a **Guest Services Agent**, you will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about customer service, with strong leadership abilities. Assertive and able to work in a team environment. Good computer knowledge and a fast learner who can work well under pressure. Rapid solutions to changing situations are your strength.

**Responsibilities**
- Checking guests in and out and ensuring their comfort during their stay.
- The Welcome will make the difference; ensure customer satisfaction is your key driver and goal.
- Ensure audit controls are in line with company standards
- Upsell hotel facilities to guests at Check In and during their stay.
- Tracking of different programs like Loyalty programs, Guest Satisfaction, and inventory of supplies.
- Communication with Team Members within the department and outside
- Able to deal and resolve payment situations at the Front Desk

**Requirements**:

- Minimum of 2 years’ experience in Hotel Front Desk role
- Knowledge of Opera an asset
- Weekend availability and flexible working hours
- Strong analytical abilities, detail oriented and able to multitask
- Hospitality experience is a must.
- Bachelor’s Degree in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office is an asset
- Bilingual a plus

**Job Types**: Full-time, Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 20 - 24 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3R 0A3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many years of Guest Services Agent or Front Desk experience do you have?

Work Location: In person

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