Program Manager

1 month ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**SUMMARY**:
This position serves as the departmental contact for program participants, providing resources and/or advice on program details. This position coordinates program logistics including workflow, participant scheduling, course scheduling and communications and/or room bookings. This position assists with the planning and execution of events. This position performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports. This position also directs, allocates, and supervises the work of other staff.

**CORE DUTIES**:

- Serves as the departmental contact for program participants, providing resources and/or advice on program details.
- Coordinates program logistics including workflow, participant scheduling, course scheduling, communications, and room bookings.
- Assists with the planning and execution of events, and travels to events to promote recruitment activities.
- Contributes to the planning of course improvements and/or new course developments.
- Provides administrative support including scheduling, preparing agendas and/or meeting minutes.
- Prepares and administers experience surveys and/or course assessment tools.
- Performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports.
- Updates websites and social media posts.
- Directs, allocates, and supervises the work of other staff.

**REQUIRED QUALIFICATIONS**:
**EDUCATION**
- Four-Year Bachelor Degree or equivalent.

**EXPERIENCE**
- More than 3 years and up to and including 5 years of experience.

**JOB KNOWLEDGE AND REQUIREMENTS**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work, train and review the work of the team to see commitments through to completion.
- Sets work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop team project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
- Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

**SKILLS AND RESPONSIBILITIES**:

- Interactions require the ability to identify needs or requests and to provide recommendations for action or instructions, or to gain cooperation in non-straightforward situations. May include advising students on academic matters. In addition, one or more of the following is required:

- Provides persuasive recommendations for action or instructions.
- Overcomes resistance to gain cooperation in situations with more complex dynamics.
- Develops and/or delivers training materials, procedures, guides, or workbooks.
- Identifies and analyzes new and recurring problems and situations and/or information of moderate complexity. Searches for and interprets relevant information and selects or adapts the best solution from a range of alternatives and guidelines.
- Provides advanced specialized functional guidance to others that involves leading change.

And/or

Responsibility for supervising 1-9 casual employees, work study students and/or external suppliers/contractors (at any one time)

And/or

On-going responsibility for scheduling and assigning work, and monitoring and ensuring the completion of tasks of continuing/term employees (e.g. team lead responsibility), but does not have responsibility for supervising.
- Planning and coordi

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