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Program Manager

7 months ago

Kingston, Canada Queen's University Full time

Program Manager

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
The Program Manager works directly with the Director, EMBA Americas and is responsible for the day-to-day operations of the Executive MBA Americas program. This includes the completion of complex administrative duties including, but not limited to, program scheduling, planning and coordinating class sessions, both in the videoconference studio and during on-campus sessions and large scale event planning. The Program Manager will build strong professional relationships with program participants and become the first point of contact for participants for any matters related to the program. There is an element of out-of-town travel. This position serves as the departmental contact for program participants, providing resources and/or advice on program details. This position coordinates program logistics including workflow, participant scheduling, course scheduling and communications and/or room bookings. This position assists with the planning and execution of events. This position performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports. This position also directs, allocates, and supervises the work of other staff.The schedule for this position requires the incumbent to work evenings and weekends.

**Job Description**:

**What you will do** Serves as the departmental contact for program participants, providing resources and/or advice on program details.
-Coordinates program logistics including workflow, participant scheduling, course scheduling, communications, and room bookings.Assists with the planning and execution of events, and travels to events to promote recruitment activities.Contributes to the planning of course improvements and/or new course developments.Provides administrative support including scheduling, preparing agendas and/or meeting minutes.Prepares and administers experience surveys and/or course assessment tools.Performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports.Updates websites and social media posts.Directs, allocates, and supervises the work of other staff.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Four-Year Bachelor Degree or equivalent.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.
- Experience in client and/or customer experience functions considered an asset.
- Experience working at a post-secondary education institution considered an asset.
- Experience working in a comparable client-focused environment considered an asset

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work, train and review the work of the team to see commitments through to completion.
- Sets work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop team project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
- Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 372517