Operations Manager

3 weeks ago


Kingston, Canada Martha's Table Community Program Full time

**Job Title**: Operations Manager

**Position Type**: Full-Time Permanent (37.5 hours per week)

**Schedule**: Monday to Friday, 8:00 AM to 4:00 PM

**Location**: Martha's Table Community Program, 629 Princess Street Kingston, Ontario

**Responsibilities**:

- **Program Operations**: Oversee the daily operations of breakfast, lunch, and dinner services, ensuring seamless execution and a positive guest experience.
- **Team Management**: Train, schedule, and supervise volunteers and staff members to ensure efficient workflow. Provide leadership and address any performance or operational concerns.
- **Facility Management**: Maintain a well-organized, clean, and safe facility. Manage repairs, cleaning schedules, and general maintenance needs in coordination with custodial staff.
- **Guest Relations**: Engage with guests to foster a welcoming atmosphere. Handle conflicts, de-escalate situations, and provide crisis intervention and emergency response when necessary.
- **Inventory and Supplies**: Manage inventory levels for food supplies, kitchen equipment, and other necessary items. Coordinate with vendors for orders and deliveries.
- **Health & Safety Compliance**: Ensure compliance with health and safety regulations, including food handling and sanitation protocols. Conduct regular safety checks and risk assessments.
- **Administrative Duties**: Maintain accurate records related to volunteer schedules, guest interactions, facility needs, and operational procedures.

**Qualifications**:

- Proven experience in operations management, ideally within a community services, hospitality, or nonprofit environment.
- Excellent leadership and team management skills, with a demonstrated ability to train and motivate staff and volunteers.
- Strong organizational and multitasking abilities, with a focus on maintaining operational efficiency in a fast-paced environment.
- Experience in budgeting, reporting, and inventory management.
- Strong communication skills, both verbal and written.
- Ability to handle high-stress situations and effectively manage conflict resolution.
- Familiarity with Workplace Health & Safety regulations and food safety protocols.
- Valid Police Criminal Records and Vulnerable Sector Check.
- Evidence of being fully vaccinated against COVID-19.

**Benefits**:

- Full-time, permanent position with health and dental benefits available after a 3-month probation period.
- Hours/days: 8:00 AM to 4:00 PM, Monday to Friday, with a 30-minute unpaid break and a 10-minute paid break (37.5 hours per week).
- Limited free staff parking is available on a first-come, first-served basis.

Pay: $23.00-$25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7L 1E2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you provide a clean vulnerable sector CPIC?
- Do you have a minimum of 2 Covid Vaccinations

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Management: 3 years (preferred)

Licence/Certification:

- Safe Food Handling Certification (preferred)
- CPR First Aid/AED Training? (preferred)

Work Location: In person

Application deadline: 2024-09-27
Expected start date: 2024-10-02


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