Dining Room/guest Services Supervisor

7 months ago

Kingston, Canada Martha's Table Community Program Full time

In this full-time permanent position, you will play a vital role in overseeing breakfast, lunch, and dinner service at Martha's Table Community Program in Kingston, Ontario. Operating five days a week, you will be responsible for training and supervising volunteers, ensuring the seamless flow of meal services, and managing guest interactions within our dining room. Your commitment to maintaining a welcoming atmosphere, crisis intervention, and emergency response will contribute to the success of our community program.

**Key Responsibilities**:
**Volunteer Supervision**: Train and supervise volunteers to guarantee their readiness to assist guests.

Ensure strict adherence to health and safety standards during volunteer activities.

**Meal Service**: Efficiently manage and supervise breakfast, lunch, and dinner services.

Ensure guests receive a warm and welcoming experience during their meals.

**Supplies Management**:Maintain a stock of necessary supplies, including aprons and name tags for volunteers. Communicate promptly with the Operations Manager regarding ordering or replacement needs.

**Guest Experience**:Create and maintain a safe, friendly, and supportive environment for guests, volunteers, and staff members.

**Crisis Intervention**:Monitor guest behavior, intervene in crisis and conflict situations.

Diligently document and report incidents as necessary.

**Emergency Response**: Assess and respond effectively to emergency situations, seeking assistance from staff as required.Promptly call for support from emergency services when required.

**Facility Maintenance**: Communicate any maintenance needs in the dining room and restrooms to the Custodian/Maintenance team.

**Community Resource Awareness**:Stay informed about community services that may benefit our guests and provide this information as needed.

**Training and Compliance**:Maintain up-to-date knowledge through relevant training, including Standard First Aid (Level C CPR/AED). Ensure strict adherence to policies and protocols, including guest conduct, Health and Safety regulations, and COVID-19 mandates.

**Communication**: Regularly meet with the Operations Manager, effectively conveying any concerns or issues that may arise.

**Qualifications**:

- Previous experience in a supervisory role within a community or dining setting.
- Strong interpersonal and communication skills, with the ability to work with diverse populations, including unhoused, elderly, and individuals in need of support.
- Understanding of crisis intervention techniques and experience in handling emergency situations.
- Knowledge of community resources and services that can benefit guests.
- Ability to collaborate effectively with volunteers and staff to create a positive and inclusive atmosphere.
- Training in Standard First Aid (Level C CPR/AED) and a commitment to maintaining current certifications.
- Ability to provide a vulnerable sector CPIC
- Familiarity with Health and Safety regulations, as well as adherence to COVID-19 mandates outlined by the local Health Unit and Province.
- Compassion, empathy, and a passion for making a positive impact in the lives of those in need.

**Salary**: $19.05-$22.00 per hour

Expected hours: 37.50 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Can you provide proof of 2 Covid Vaccinations?

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Kingston, ON K7L 1E2 (required)

Ability to Relocate:

- Kingston, ON K7L 1E2: Relocate before starting work (required)

Work Location: In person

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