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Customer Service Representative

7 months ago

Edmonton, Canada Quadra Chemicals Ltd. Full time

**Position: Customer Service Representative**
**Location: Edmonton, Alberta**
**Status: Full-time, Permanent**

Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surrounding describes you as a team player - you are Quadra

**Overview**

We are looking for **Customer Service Representative** based out of Edmonton, Alberta, with a possibility to work from home as per our Flexibility/Remote Work Policy. To walk in the footstep of great and experienced employee that has been with us for the past 10 year. You will have the opportunity to be part of a professional, fun, innovative, and determined team permanently.

As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.

**About your future team**

When you join Quadra, you'll be part of a 45-year-old and more, growing organization that is dedicated to its 500+ employees located from sea to sea in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility.

In addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work for Women® and a Great Place to Work® overall.

**Your Responsibilities** **as a Customer Service Representative include**:

- Processing and validating customer orders in Quadra’s ERP system and following up needs and requests through Salesforce
- Monitoring orders through the sales cycle to ensure on time delivery to customers
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions
- Ensuring that customer requests and issues are handled satisfactorily and in accordance with the companies’ guidelines
- Assisting customers with requests and inquiries; documentation, pricing, samples. Etc.
- Working collaboratively with your assigned Accounts Managers to connect to customers’ needs and issues within the Chemical Manufacturing space
- Ensuring customer details and requirements are maintained and communicated internally
- Working in synergy with other departments to ensure full customer focus
- Following best practices, procedures, and customer excellence standards

**Why this Opportunity?**

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.

**In order to succeed, you will need**:

- A college diploma in administration, business or in a related field would be an asset
- To be fluent in English (French would be an asset)
- To have a strong work ethic and a passion to succeed. Compassion, integrity, and honesty are very important qualities to have
- 2-3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
- An ability to work independently and in a team environment
- A desire to work in an environment where decisions must be made quickly and under pressure
- Excellent interpersonal, communication and analytical skills
- Excellent organizational and problem-solving skills
- Strong computer skills (Experience on JD Edwards and Salesforce would be considered as a strong asset)

**The advantages of choosing this position at Quadra**:

- State of the art environment
- Personalized training
- Competitive salary
- Performance incentive program
- Full benefits coverage (dental, medical, etc.)
- Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
- Virtual wellness and mental health programs with a global healthcare leader
- Retirement plan with a match and several long-term investment programs
- Wellness Programs offered to employees to improve their quality of life
- Private, family-owned company with a solid infrastructure
- Pleasant and Flexible work environment (Caring for each other and having fun are part of our core values)
- A company that promotes diversity and inclusion
- Employee Assistance Program (EAP)
- Opportunity for career advancement and development as we a growing company
- Company sponsored social events
- Employee recognition program (years of service, merit awards, etc.)
- Vacation, personal days and flexible days
- Employee referral programs
- And much more

**Job Types**: Full-time, P