Customer Success Manager, Sales Ops
2 months ago
**Location - Open (remote/hybrid within Canada)**
**Reports to - Manager, Client Success**
**Job type - Full-time; Average working hours is 40 hours/week**
**Careers with endless roads to explore together.**
We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We are the team powering products like Quorum DMS (Dealer Management System), DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum’s integrated suite of products.
Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great relationships alongside some awesome humans to ensure our customers see value from our products and solutions.
**Ready to hit the open road of automotive tech? Read on**
As Quorum’s **Customer Success Manager, Sales Ops** you must inspire long-term, trusting relationships with our customers. The** **Customer Success Manager role is to manage satisfaction levels to maximize revenue retention and drive revenue growth with the portfolio of assigned customers.
Customer Success Managers' responsibilities include developing strong relationships, connecting with key business executives and stakeholders, and providing ROI (return on investment) reports. Customer Success Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will partner with cross-functional internal teams (including Product Support and Product Development departments) to improve the entire customer experience. This position requires occasional travel. A successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services overall.
**Here is what we will expect from you at work**:
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits and protect revenue
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Collaborate with sales team to identify and grow opportunities within the organization
- Assist with challenging client requests or issue escalations as needed
- Maintain consistent communication with key contacts on assigned accounts, provide performance reports and maintain updated contact logs
- Attend various training sessions and webinars - stay abreast of all updates and their impact on Quorum (and adjust and communicate as required)
- Follow, Quorum Customer Success best practices and standards
- Complete all requests and duties as assigned and on time.
- Other duties as assigned
- Participate in Product Development meetings as a voice of the customer on an as needed basis
- Proven work experience as a Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Intermediate experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel and Power Point)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Post-secondary education preferred
- Strong conceptual and analytical skills
- Strong time management, organizational and interpersonal skills
- Enthusiastic and self-motivated
- Bilingual in French and English, would be considered an asset
- Automotive Industry experience in dealership sales operations would be considered an asset
- Familiarity with using one or more Quorum systems is considered an asset
**It would be great if you had the following
- but we **do not expect you to have it all**:
- ** Strong Sales Background**: While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying upsell or cross-sell opportunities and maximizing revenue.
- ** Customer Relationship Management (CRM) Skills**: Proficiency in CRM software such as Salesforce, or similar platforms is often req
-
Inside Sales/customer Service
2 days ago
Calgary, Canada DAD Sales Full timeD.A.D Sales is a customer focused company with a 40+ year track record of success as a manufacturer’s representative of high-quality electrical products. D.A.D Sales is staffed by an expert team with technical knowledge with more than 140 years of collective experience in the electrical equipment supply business in Western Canada. We are in search of a...
-
Sales and Success Manager
3 months ago
Calgary, Canada Helcim Full time**ABOUT HELCIM** Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small...
-
Customer Success Manager
6 months ago
Calgary, Canada Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Customer Success Manager
1 month ago
Calgary, Canada Propra Full time**Company Description** Are you looking to transform an industry stuck in outdated systems and processes? Join Propra, an early-stage startup based in Calgary, on a mission to revolutionize property management and put it on autopilot. Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for...
-
Customer Success Manager
7 months ago
Calgary, Canada Emerson Full timeIf you are a CUSTOMER SUCCESS professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our CALGARY location, you will engage customers in maintaining positive relationships with the Zedi Cloud SCADA Solution and offer solutions to meet their business challenges. **IN THIS ROLE, YOUR RESPONSIBILITIES WILL...
-
Customer Success Manager
2 months ago
Calgary, Canada Ontopical Inc. Full time**Overview** At Ontopical, the Customer Success team is dedicated to providing exceptional service and support experiences to enterprise customers predominantly in the construction, engineering, consulting and software industries. Through our cutting-edge market intelligence platform, enhanced by our generative AI Copilot, Oliver, we help our customers to...
-
Customer Success Specialist
4 months ago
Calgary, Canada Altalis Full timeAre you passionate about identifying customer needs and creating exceptional customer experience by providing effective technical and sales support? - Are you eager to learn about new technologies to make an impact on customer experience? - Are you self motivated and take ownership of your responsibilities? - Do you enjoy working on a small team, in a fast...
-
Pharmacist Role in Calgary Co-op
2 weeks ago
Calgary, Alberta, Canada Calgary Co-Op Full timeAt Calgary Co-op, we are committed to delivering an exceptional customer experience through inspired team members.We are seeking a talented Pharmacist to join our team in Calgary. As a Pharmacist at Calgary Co-op, you will play an essential role in the quality and safety of our patients' medications.Job Overview:The successful candidate will be responsible...
-
Customer Success Specialist
1 month ago
Calgary, Canada Mikata Health Full time**About Mikata** Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care. By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow-ups, and booking possibilities. Our flagship product, “Mika”, is a...
-
Customer Success Specialist
4 months ago
Calgary, Canada Pure Information Technology Inc. Full time**Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...
-
Customer Success Manager
3 months ago
Calgary, Canada The Gentlemen Pros Full time**Overview** We are looking for a dedicated Customer Success Manager to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Build and maintain strong relationships with customers to understand their needs and goals. - Serve as the primary point of contact for...
-
Customer Success Analyst
3 weeks ago
Calgary, Canada Orennia Full timeLocation: Calgary HeadquartersPosition Type: Full time, salariedReports to: Customer Success ManagerAbout OrenniaOrennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind,...
-
Customer Success Manager
3 months ago
Calgary, Canada The Gentlemen Pros Full time**Overview** We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information - Manage...
-
Customer Success Lead
7 months ago
Calgary, Canada ReserveX Full time**Customer Success Lead (Travel Tech)**: **Location: Calgary, Canada** **Hi, Bonjour, Ola!**: Welcome and thank you for your interest! Were a travel tech startup on a mission to enable **amazing travel experiences**through **innovative technology**. Were a small, growing, mighty team and have already moved mountains to build partnerships with some of the...
-
Team Lead, Customer Success Management
1 month ago
Calgary, Canada CLIO Full timeWhat your team does: Our Customer Success Management team ensures Clios highest value customers achieve their desired outcomes and maximize value from our products and services. They focus on building strong relationships, driving product adoption, and ensuring retention and growth by proactively addressing customer needs and challenges. Through...
-
Pharmacist Opportunities at Calgary Co-op
3 weeks ago
Calgary, Alberta, Canada Calgary Co-Op Full time $52**Company Overview**Calgary Co-op is a leading retail co-operative with over 425,000 members and annual sales of $1.3 billion. Our organization operates in various sectors, including food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer locations, and cannabis stores.We are committed to delivering an exceptional...
-
Collections Manager
3 months ago
Calgary, Canada Quantifi Full timeQLI (Quantifi Lending Inc.) is a full spectrum non-prime automotive lender. We are a leading bank alternative lender that uses innovative technology to create personalized loans that fit individuals financial profile. We look beyond the “traditional” credit scoring method and take a holistic view of what financial responsibility really looks like for our...
-
Customer Success Manager 3
6 months ago
Calgary, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Program Success Manager
2 months ago
Calgary, Canada Benevity Full time**Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...
-
B2b Customer Success Specialist
3 months ago
Calgary, Canada International Orthotic Labs Full time**Your role as B2B Customer Success Specialist** Our company crafts custom, prescription medical devices to tens of thousands of Canadians each year, and we’re looking for a rockstar Customer Success Specialist to join our growing team. Reporting to Nicole Tanner, Customer Success Manager, your mission will be the satisfaction of our clients, including...