Sales and Success Manager

3 months ago

Calgary, Canada Helcim Full time

**ABOUT HELCIM**

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every other credit card processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

**THE POSITION**

Are you ready to help build a team of passionate and motivated sales and success professionals that drive sales growth while also incentivizing methods and behaviors that adhere to our brand and values? We’re looking for an energetic and personable individual to lead our Sales and Success teams who embodies our values and culture and will make sales excellence a key part of the Helcim Way.

You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the sales and success teams, their connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company through every interaction that we have with our merchants, while building and driving a high performing sales culture. We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a great product and customer focused vision you can believe in.

**KEY COMPETENCIES**
- Foster a High Performance Team:

- Adept at hiring and coaching new team members to build a high performance sales team, comfortable with training on handling objections, and empowering team members to remove hurdles.
- Intuitive and positive outlook with the motivation to adapt and excel in a continually changing environment.
- Coach and mentor inbound and outbound Sales Specialists to achieve their targets.
- Continue to build on KPI’s and targets for Success Specialists coaching the team to improve efficiencies, remove performance bottlenecks, and implement effective solutions.
- Sales and Success Leadership:

- Ability to energize and focus the sales and success team on goals through setting clear expectations, encouragement, and recognizing wins
- Must have excellent written and verbal communication skills with a strong aptitude in managing both internal and external relationships and stakeholders.
- Proven experience in sales processes, pipelines, and strategies to guide the team in reaching targets.
- Ability to understand customer retention, satisfaction, and turning feedback into actionable insights to reduce churn.
- Redefine the customer onboarding process to ensure a seamless sales to post sales journey.
- Define Sales Plan and Objectives:

- Develop, evaluate and implement sales and success strategies and objectives while managing day-to-day operations.
- Constantly analyze our key metrics, business trends/market and team performance to adapt, evolve and grow both new and existing sales channels.
- Sales and Customer Success Expertise
- Demonstrated experience in leading sales and success teams and building in a high growth startup environment, experience in SaaS, technology or financial services, or B2B sales is an asset.
- Mentor and coach a high performing sales team that has a high degree of ownership and collaboration, excellent product/market knowledge and can use solution and brand based selling to drive performance across their portfolios.
- Mentor and coach a Success team that is still in its early stages of development. There is a lot of strategic work that can be done to align the Success team more closely with our sales team and growth sales targets.

**HELCIM CULTURE IS;**

**Being builders**:We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

**Choosing the harder path**: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

**Creating trust**: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so

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