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Administrator

5 months ago

Burlington, Canada Stephen Durbin & Associates Full time

The administrator provides clerical and client support to the administrative coordinator and the client coordinator. This includes clerical and reception duties, including answering phones, receiving and distributing mail, joining weekly meetings with the manager, facilitating client payments, and ensuring a seamless client onboarding process, including corresponding paperwork has been completed.

It is expected that the employee demonstrates behaviour consistent with the core values and culture of the firm. Other duties, relevant to the position, shall be assigned as required.

Please note this is not a remote or hybrid position and in-office attendance is mandatory for the position.

**Core Competencies**:

- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Time Management
- Accountability and Dependability
- Problem Solving
- Result Focus
- Ethics and Integrity
- Development and Continual Learning

**Job Duties**:

- Provide professional customer service.
- Ensure all recordkeeping is in compliance with the firm’s processes and procedures.
- Maintain a professional image and demeanor with all employees, management, clients and vendors at all times.
- Handle client issues and understand when a situation requires a manager’s intervention.
- Maintain clean and orderly areas.
- Assist with weekly report preparation.

**Requirements**:

- Secondary School Diploma required.
- Able to deal with people sensitively, tactfully, diplomatically and professionally at all times.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Proficiency in use of various office-based software including MS Office suite.
- Strong attention to detail and the ability to work well under pressure.
- 5+ years' experience in an administrative role considered an asset.

**Work Conditions**:

- Busy office setting.
- Manual dexterity is required to use desktop computers and peripherals.
- Interacts with public on phone and in-person.
- Sitting for long periods.
- Ability to attend presentations and participate in meetings.
- Overtime as required.

Salary commensurate with experience.

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-09