Client Care Coordinator

6 days ago


Guelph, Canada Amplifon Full time

**Overview**

An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound.

As a Client Care Coordinator, you are the first point of contact for our customers. You will develop relationships with clients and provide outstanding professional customer service. You will perform receptionist duties, schedule appointments, and assist with day-to-day office operations as an integral part of our team.

**Responsibilities**

As a Client Care Coordinator, you connect our patients with hearing specialists, and make every effort to make visits as seamless as possible. You will be responsible for greeting customers, obtaining patient information, and answering general inquiries. Within the office, you will maintain records, both electronic and print, and ensure a professional office environment. As a valuable member of the team, you will work with other staff to support special promotions and projects, and provide assistance and training to other retail operations staff. You will assist with scheduling and confirming patient appointments, and coordinate and execute special mailings. Within the Amplifon team, you’ll have room to grow as we continue to expand and strive to become Canada’s leader in hearing-health.

**Qualifications**

If you’re committed to providing phenomenal customer service, are bilingual with French and English fluency, as well as have experience working in an office environment, we want to hear from you. You have strong communication skills, and are professional and articulate. You have experience using the Microsoft Office Suite, strong computer skills, and are familiar with scheduling computerized appointments. You’re organized and able to multitask and take initiative within the office, ensuring patient files are updated and paperwork is completed. You have previous experience in telemarketing and direct sales, and some experience in healthcare services.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Commission pay

COVID-19 considerations:
We have implemented strict guidelines in each of our clinics in order to keep our clients and employees safe.

**Experience**:

- Customer service: 2 years (required)
- Medical office: 1 year (required)



  • Guelph, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Client Care Specialist

    7 months ago


    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...

  • Client Care Specialist

    7 months ago


    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...


  • Guelph, Canada Home Instead Senior Care Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ **Are you a Customer Service professional? Do you want to work in a position that will provide significant fulfillment? **Would you like to join an...

  • Operations Coordinator

    7 months ago


    Guelph, Canada ComForCare Home Health Care - Guelph-Cambridge Full time

    Live your best life possible by helping others live theirs. At ComForCare, we like to celebrate successes and have fun all while building meaningful relationships. Join our team and be a part of a certified Great Place To Work®! ComForCare Home Care provides compassionate care for our clients wherever they are. We offer specialized Dementia and Alzheimer's...

  • Care Team Coordinator

    2 weeks ago


    Guelph, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community. The Care Team Coordinator role is an integral contribution to the quality of care...

  • Care Team Coordinator

    3 months ago


    Guelph, Canada Closing the Gap Healthcare Full time

    **Description**: - Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community. The Care Team Coordinator role is an integral contribution to the...


  • Guelph, Canada Westwood Physiotherapy and Wellness Full time

    **About Us** Westwood Physiotherapy and Wellness is a clinic dedicated to providing top-notch, personalized care to our community. Our team is passionate about helping patients feel their best, and we’re looking for a **Client Experience Coordinator** who shares our commitment to exceptional service. In this role, you’ll be the first point of contact...

  • Care Team Coordinator

    2 weeks ago


    Guelph, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.The Care Team Coordinator role is an integral contribution to the quality of care provided...

  • Client Care Associate

    2 months ago


    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Client Care Associate to join our team at beBee Professionals in Guelph, Canada. In this role, you will work closely with clients to provide essential care and support, and help them maintain their independence and quality of life.Key Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...


  • Guelph, Canada Hometown Hearing Centre Full time

    **Job Overview** Are you a customer service star? Join our winning team. Medical office experience not required but is an asset. As the first point of contact for our clients, you are the face of the clinic and responsible for providing an outstanding client care experience. **An outgoing, welcoming personality with strong organizational skills is...


  • Guelph, Canada ComForCare Home Health Care - Guelph-Cambridge Full time

    **Benefits**: - Free food & snacks - Free uniforms - Opportunity for advancement - Training & development We are looking for an energetic and proactive **Sales and Operations Coordinator** to join our dynamic team. This key role ensures smooth day-to-day operations and supports the growth of our home care company by delivering consistent, high-quality...


  • Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Customer and Client Onboarding Coordinator to provide excellent service to our customers/clients and coordinate onboarding activities. This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of...


  • Guelph, Canada RLB LLP Full time

    The Client Support Coordinator will lead all resources and support related to member services. In collaboration with the Director of Sales, the Client Support Coordinator will identify and initiate strategies to maintain expectations to ensure excellent member services and propose informed directives for the ongoing and future success of member services....


  • Guelph, Ontario, Canada beBee Professionals Full time $55,000 - $75,000

    We are seeking a Medical Care Coordinator to join our team at beBee Professionals in Guelph. As a key member of our healthcare team, you will work collaboratively with physicians and healthcare professionals to deliver high-quality medical care to our patients.Key Responsibilities:Develop and implement effective care plans in collaboration with healthcare...

  • Client Care Specialist

    3 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    8 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...


  • Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    6 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care

    10 hours ago


    Guelph, Canada VetCare Canada Full time

    Wingrove Veterinary Services (wingrovevet.ca) is located in Guelph, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment. **About The...