Guest Service Officer

4 weeks ago

Richmond, Canada Plaza Premium Lounge Full time

**About Plaza Premium Group**:Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 250 locations of 42 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or in Transit at worldwide airports.

If you are interested in being part of an award winning and dynamic team, nurture and develop your career on a global scale, you might be our next: Guest Service Officer. As a Guest Service Officer, you are an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude is part of our collective goal in enhancing the airport experience for all travellers.

**Location**:YVR International Airport Richmond, BC Located at one of the best airports in North America, discover luxurious comfort, excellent service and sumptuous food as part of our Vancouver Team.

**Responsibilities**:

- Greet passengers and process their entrance to the Lounge.
- Follow admission instructions and enter information on the computer.
- Collect payment from passengers at the front reception counter before letting them to enter the lounge. Customer service oriented, process money, cheque and credit/debit card payment, clerical duties.
- Assist cooks with replenishing the food buffet counter.
- Maintain the cleanliness and tidiness of the lounge.
- Assist passengers with their luggage on entry and exit at the lounge.
- Page for flight departure for contracted airlines.
- Handle Meet and Greet service when required.
- Possess a good knowledge in general information of the airport including its facilities, flight schedules and airlines information, direction to the departure gates etc.
- Need to work at the coffee bar when required.
- Maintain the general cleanliness of the Lounge.

**Requirements**:

- Excellent personal presentation and interpersonal skills, strong oral communication skills, and good computer skills.
- Must be familiar with Microsoft Applications Word, Excel and Outlook.
- Must hold _Serving it Right _or willing to obtain one.
- Completion of High School, College/CEGEP/Vocational or Technical training.
- Proficiency in English and Mandarin is preferred but not compulsory.
- At least 18 years of age.
- Flexible/open availability (Including weekends and holidays).

**What We Offer**:

- Wage**:$19.60/hour ($19.10/hour during 3 months probation period)**:

- Odd shift allowance $1.00/hour.(shift start before/at 0500 am and shift ends after 1200 am)
- Extended health, dental and vision package for full time employee.
- 4% of vacation pay is included in your monthly payroll.
- Comprehensive paid training.
- **Free airport parking provided**.
- In-house job opportunities
- we pride ourselves of developing talent from within.
- No tips for this position.

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Morning shift

Work Location: One location

  • Guest Service Manager

    4 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Officer

    2 weeks ago

    Richmond, British Columbia, Canada Plaza Premium Lounge Full time

    About Plaza Premium Group:Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 250 locations of 42 international airports across the world, with a collective goal of making travel better.The Group currently employs nearly 5,000 staff and serves over 14 million passengers...

  • Guest Services Associate

    2 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Service Associate

    4 weeks ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Services Associate

    2 weeks ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Service Associate

    4 weeks ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Services Associate

    6 days ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Services Representative

    1 week ago

    Richmond, Canada Travelodge Vancouver Airport Full time

    -The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    3 weeks ago

    Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    4 weeks ago

    Richmond, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...

  • Guest Service Agent

    3 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    3 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    2 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services

    2 weeks ago

    Richmond, British Columbia, Canada Nautilus Liveaboards Full time

    As the premier ecotourism pioneer in Baja, we annually welcome a multitude of guests eager to explore our pristine environment. Our Guest Services team plays a pivotal role in ensuring our guests' experiences are nothing short of extraordinary, beginning from the moment they express interest in a trip until they embark on their journey. In essence, you will...

  • Guest Service Agent

    4 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    3 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    4 weeks ago

    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services

    4 weeks ago

    Richmond, Canada Freebird Restaurant, Bar & Oyster Room Full time

    **WORK WITH US** Do you seek a food and beverage environment which fosters _upward mobility_? We are looking for team members who thirst for new knowledge and are eager to shine at our Richmond location -Free Bird Table & Bar. Our focus is on creating a Neighborhood atmosphere and a great time for our regular clientele. We are also very busy with our hotel...

  • Guest Service Agent

    2 weeks ago

    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO: Guest Services ManagerLOCATION:Novotel Toronto - North YorkADDRESS:3 Park Home Avenue, Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...

  • Guest Services Agent

    2 weeks ago

    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO:Guest Services Manager**LOCATION:Novotel Toronto North YorkADDRESS:3 Park Home Avenue Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...