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Guest Service Agent

4 months ago

Richmond, Canada Hilton Vancouver Airport Full time

The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business

**RESPONSIBILITIES** (Including but not limited to):

- Ensure a memorable experience for our arriving and departing guests while upholding Hilton Values and Brand Standards
- Maintain a balanced float assigned by the hotel and reconciling all transactions at the close of each shift
- Act as a concierge; assisting guests in all inquiries and accommodating special requests whenever possible
- Answer all telephone inquiries in an efficient and friendly manner, using guest names when possible
- Accept reservations, changes and cancellations in the absence of Reservations staff.
- Complete shift checklist and pass-on important information
- Assist guests with luggage when entering and departing the hotel
- Other duties as assigned

**QUALIFICATIONS**:

- Previous hotel front office experience is an asset
- Excellent customer service and communication skills
- Strong organization skills and able to multi-task
- Self-starter and takes initiative, a team player
- Previous experience with a property management system an asset

**Job Types**: Full-time, Permanent

**Salary**: $23.74 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location