Guest Service Agent

3 weeks ago


Richmond, Canada Hilton Vancouver Airport Full time

The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business

**RESPONSIBILITIES** (Including but not limited to):

- Ensure a memorable experience for our arriving and departing guests while upholding Hilton Values and Brand Standards
- Maintain a balanced float assigned by the hotel and reconciling all transactions at the close of each shift
- Act as a concierge; assisting guests in all inquiries and accommodating special requests whenever possible
- Answer all telephone inquiries in an efficient and friendly manner, using guest names when possible
- Accept reservations, changes and cancellations in the absence of Reservations staff.
- Complete shift checklist and pass-on important information
- Assist guests with luggage when entering and departing the hotel
- Other duties as assigned

**QUALIFICATIONS**:

- Previous hotel front office experience is an asset
- Excellent customer service and communication skills
- Strong organization skills and able to multi-task
- Self-starter and takes initiative, a team player
- Previous experience with a property management system an asset

**Job Types**: Full-time, Permanent

**Salary**: $23.74 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person


  • Guest Services Agent

    2 weeks ago


    Richmond, Canada Fairmont Vancouver Airport Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    3 weeks ago


    Richmond, Canada FAIRMONT Full time

    **Company Description** What's in it for you?** - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do - The only luxury hospitality group to be awarded Great Place to Work® Canada - The opportunity to have fun at work alongside passionate hoteliers - The opportunity to live, work and play across the world...


  • Richmond, Canada FAIRMONT Full time

    **Company Description** What's in it for you?** - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do - The only luxury hospitality group to be awarded Great Place to Work® Canada - The opportunity to have fun at work alongside passionate hoteliers - The opportunity to live, work and play across the world...


  • Richmond, British Columbia, Canada FAIRMONT Full time

    Job DescriptionGuest Service Agent First impressions are everything Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be...


  • Richmond, British Columbia, Canada FAIRMONT Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    5 days ago


    Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO: Guest Services ManagerLOCATION:Novotel Toronto - North YorkADDRESS:3 Park Home Avenue, Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...


  • Richmond, British Columbia, Canada FAIRMONT Full time

    Company Description What's in it for you?**- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work Canada The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world through our...


  • Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service AgentREPORTS TO:Guest Services Manager**LOCATION:Novotel Toronto North YorkADDRESS:3 Park Home Avenue Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently,...

  • Guest Service Agent

    3 weeks ago


    Richmond, Canada Jordan Enterprises Ltd. Holiday Inn Express Vancouver Airport Full time

    Job description The **Holiday Inn Vancouver Airport **is looking for a **Guest Services Agent **possessing unique qualities and skill-sets compatible to the visions of the company. Currently the job will be **seasonal** **full-time and/or part-time, **with potential for additional hours in the future. We offer great benefits, hotel discounts and competitive...


  • Richmond, Canada Fairmont Vancouver Airport Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Richmond, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a **Guest Services Agent **to join our flock of totally unique and fun-loving individuals at our** Richmond **location. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one...

  • Guest Services Agent

    2 weeks ago


    Richmond, Canada FAIRMONT Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    3 weeks ago


    Richmond, Canada FAIRMONT Full time

    **Company Description** What's in it for you?** - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do - The only luxury hospitality group to be awarded Great Place to Work® Canada - The opportunity to have fun at work alongside passionate hoteliers - The opportunity to live, work and play across the world...


  • Richmond Hill, Ontario, Canada Vrancor Full time

    POSITION AVAILABLE:Guest Service Agent/Night AuditorREPORTS TO:Guest Services Manager**LOCATION:Novotel Toronto North YorkADDRESS:3 Park Home Avenue Toronto, ON M2N 6L3SUMMARY:Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a...


  • Richmond, Canada FAIRMONT Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Richmond, Canada FAIRMONT Full time

    **Company Description** Why work for Fairmont Vancouver Airport?** Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the...

  • Guest Services Agent

    4 weeks ago


    Richmond, Canada Level Full time

    **Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...

  • Guest Services Agent

    2 weeks ago


    Richmond, Canada Radisson Hotel Vancouver Airport Full time

    Primary Responsibilities: - Greet guests and process hotel registration. - Process customer credit at check-in in accordance with hotel policy. - Provide guests with assistance at the front desk throughout their stay. - Make reservations in accordance with hotel yield management practices. - Arrange for services requested by the guest by working with other...


  • Richmond, British Columbia, Canada Level Full time

    Perks & Benefits: Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. Continuous learning opportunities with an annual educational allowance. Generous referral program ranging from $500$2,500 depending on business need. Regular consistent team building activities and events....


  • Richmond, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...