Client Services Administrator

6 days ago

Dartmouth, Canada AGAT Laboratories Full time

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the **Environmental, Energy, Mining, Transportation, Industrial, Agri-food **and **Life Sciences **sectors.

The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team. The pace of the job is steady and fast-paced, with a requirement of managing a large number of tasks under pressure and an inclination to work under explicitly defined processes. When there is change in the structure of work or scope of responsibility, ample time will be provided to learn the new work thoroughly with opportunity for repetitive practice. This position is given direction by the Client Services Manager or Supervisor and is an integral part of providing “**Service Beyond Analysis**”.

**Responsibilities**:

- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager
- Ensure delegated client requests are completed in a timely and accurate manner including:

- Submission of bottle order, re-assignment and re-analysis requests
- Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries
- Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time
- Notifying clients of sample integrity issues
- Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:

- Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines
- Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders
- Provide assistance to Logistics and Shipping, when required, by:

- Preparing bottle orders as per requested submissions
- Organizing and labeling samples
- Logging samples into LIMS (Laboratory Information Management System)
- Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department
- Participate in team training
- Assist in internal and external audits

**Skills and Experience**:

- Minimum** **High School Diploma required
- Diploma or Degree in Science or Administration is an asset
- Minimum 1 year customer service experience
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
- Excellent communication skills with clients and members of the team, both verbal and written
- Excellent organization and time management skills
- Attention to detail for routine tasks and commitment to quality standards
- Ability to work well under pressure

**Work Environment**:

- General office environment with some exposure to laboratory environment
- Sitting for prolonged periods of time in an office setting
- Compliance with established safety procedures and appropriate PPE
- Manual dexterity is required
- Exposure to excessive noise, dust and/or varying temperatures is rare

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

N0ntlu6VwQ

  • Service Administrator

    7 days ago

    Dartmouth, Canada Black & McDonald Limited Full time

    The primary responsibility of the Service Administrator is to provide administrative support with the day-to-day Service Department operations providing support to our service technicians, supervisors, managers, and clients as well as assisting in maintaining a productive and efficient operation for the execution of assigned contracts within the NS FMO...

  • Client Experience Administrator

    1 week ago

    Dartmouth, Canada Blended Athletics Full time

    Blended Athletics is looking for a friendly and organized Client Experience Administrator to join our team! This part-time weekend position is perfect for someone who is passionate about fitness and enjoys creating a welcoming and supportive environment for our members. **Key Responsibilities**: - **Member Engagement**: Greet members as they arrive, assist...

  • Guest Services Administrator

    3 weeks ago

    Dartmouth, Canada Massage Addict Dartmouth Full time

    We are looking to hire a Full Guest Service Administrator with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. Position is for 2-3 nights a week and every other weekend. If you have exceptional interpersonal, communication and...

  • Contracts and Operations Administrator

    1 week ago

    Dartmouth, Canada GDI Services (Canada) LP Full time

    Join the GDI Family! - One _provider. _One_ solution. _All_ your facility maintenance services. **GDI Integrated Facility Services** provides best in class integrated, high level, facility maintenance services to Canada and the United States. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With...

  • Service Administrator

    2 weeks ago

    Dartmouth, Canada Hercules SLR Inc. Full time

    We are looking for a full time **Service Administrator** to join our **Atlantic Crane** team in** Dartmouth, NS**. Reporting to the Service Manager, the Service Administrator will provide administrative support and perform customer relation duties in the service department. They will assist customers, coordinate appointments and services as well as process...

  • Service Administrator

    1 week ago

    Dartmouth, Canada Hercules SLR Inc. Full time

    We are looking for a full time **Service Administrator** to join our **Atlantic Crane** team in** Dartmouth, NS**. Reporting to the Service Manager, the Service Administrator will provide administrative support and perform customer relation duties in the service department. They will assist customers, coordinate appointments and services as well as process...

  • Service Administrator

    6 days ago

    Dartmouth, Canada Cahill Full time

    Life Safety Systems is looking for a Service Administrator to work Full-Time in our Dartmouth, NS office. The Service Administrator will support all administrative functions of the Life Safety Systems Services team, including answering and directing calls on the service line. **Who We Are**: Since 1989, Life Safety Systems, a member of the Cahill group, has...

  • Service Administrator

    2 weeks ago

    Dartmouth, Canada DAC Industrial Engines Inc. Full time

    The main duties and responsibilities of the Employee shall include the processing of work orders through to invoicing, technician parts research and selection/ processing, warranty claim filing / submissions: - Assignment, creation, and completion of work orders ensuring accuracy in customer billing which encompasses the quoting and invoicing (or warranty...

  • Administrative Assistant/receptionist

    1 week ago

    Dartmouth, Canada FIRST GENERAL SERVICES (HALIFAX) LTD Full time

    Established in 1983, First General has led the property damage restoration industry in technology, service and customer approval rating. Coordinating our clients’ restoration needs, our focus is always on offering peace of mind and satisfaction in an otherwise stressful situation. If you work well both independently and as a part of a team, and enjoy...

  • Payroll, Pension

    3 days ago

    Dartmouth, Canada Medavie Health Services Full time

    Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long...

  • Part Time Guest Services Administrator

    1 week ago

    Dartmouth, Canada Massage Addict Dartmouth Full time

    We are looking to hire a Part-Time Guest Service Administrator with exceptional interpersonal, communication, and administrative skills, along with a great personality, a can-do attitude, and the desire/passion for contributing to company growth. The position is for 1-2 Day Shifts, 7:45 am-4:00 pm, with the possibility of more shifts to pick up in the...

  • Scheduling Administrator

    2 weeks ago

    Dartmouth, Canada Medavie Health Services Full time

    Position Type: Temporary - Temporaire Closing date: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...

  • Safety Services Administrator

    1 week ago

    Dartmouth, Canada Construction Safety Nova Scotia Full time

    **POSITION**: Safety Services Administrator **DEPARTMENT**: Safety Services **MANAGER**: Safety Services Administrator Team Lead **CLASSIFICATION**:Administrative Services **LOCATION**: Based out of the Dartmouth office, however, there will be an opportunity for a percentage of time to work remotely per week. **QUALIFICATIONS**: **Education and...

  • Client Service Manager

    3 days ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring an experienced Client Service Manager.** In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. *** A service professional that manages a base of client accounts within the Comprehensive HR team. The Manager oversees the daily client...

  • Client Service Manager

    1 week ago

    Dartmouth, Canada ADP Full time

    **Note to ADP Associates**: **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. **Service Delivery at ADP**. It's all about enabling the...

  • Administrative Assistant

    7 days ago

    Dartmouth, Canada Molen Services Inc Full time

    **About Us**: Molen was created in Nova Scotia, Canada in 2013, as a small team of experienced wind energy professionals. Over the years, we have grown into a multi-national company, servicing the wind, solar and renewable industries in both Canada and the USA. Our team has worked on some of the world's largest renewable energy projects with leading OEMs and...

  • Administrative Assistant

    6 days ago

    Dartmouth, Canada AGAT Laboratories Full time

    **Administrative Assistant** AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and...

  • Administrative Assistant

    5 days ago

    Dartmouth, Canada Pinchin Ltd. Full time

    **Administrative Assistant** **Environmental Due Diligence and Remediation** **Dartmouth, NS** Today is the day to boost your career! Pinchin is seeking a Administrative Assistant to join our team in Dartmouth, NS Office! The Administrative Assistant role will involve contributing to the smooth and effective operation of our Dartmouth office, as well as...

  • Technical Services Administrator

    2 weeks ago

    Dartmouth, Canada Source Atlantic Limited Full time

    Are you looking to join an award-winning organization with a competitive compensation and benefits package? Source Atlantic is an innovative and industry-leading distribution and service company passionate about delivering value and exceptional service to customers in Canada and beyond. Source Atlantic provides a complete and single source of distribution to...

  • Client Service Representative

    2 weeks ago

    Dartmouth, Canada Hearing Institute Atlantic Full time

    **_Hearing Institute Atlantic_**, an established hearing health care leader and provider of hearing solutions, is looking to add a dynamic new person to our team. **Client Services: Full Time** To be considered for this position, you must be able to demonstrate experience in the following areas: - strong ability to anticipate needs and work...