Client Service Manager

5 months ago

Dartmouth, Canada ADP Full time

**Note to ADP Associates**:
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

**Service Delivery at ADP**. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

I
**nsightful Expertise** is a core value at ADP. In
**Major Account Services**, it's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success and are looking for like-minded individuals who want to be part of our winning team.

**Principle Accountabilities**:
Customer
- Support a team of 10-12 CSRs to deliver the "effortless client experience"
- Responsible for ensuring proactive engagement with client base and managing any escalations for the team
- Participate in client meetings (virtual and face to face) to strengthen Service relationship, determine further opportunities, resolve escalations and address root cause of issues
- Ensure all client interactions are handled with professionalism utilizing the "Stellar Service" call quality model and our World Class Service values
- Ensure seamless transition between implementation and service; participate in on-site turnover meetings with Implementation

Business
- Responsible in developing innovative and proactive methods to ensure the team achieves core performance standards and business goals as measured by KPIs
- Coordinate day-to-day activities for a team of CSRs
- Work with all associated partner teams to manage client and team escalations
- Cooperatively work with Sales team in supporting client relationships and requests for information
- Coordinate, communicate and initiate follow up with other teams, departments and provide feedback to the Director relating to process improvements or business optimization opportunities
- Strategy and goal setting by providing direction, conduct regular team meetings to share Corporate and Departmental information, provide an open forum for dialogue, sharing and communication of ideas
- Ensure consistency while maximizing efficiencies and focusing on quality, innovation and continuous improvement
- Provide first level ADP Management representation and support for all team members and client engagements including escalations, research and resolution of sensitive inquiries

Team
- Monitor, evaluate and manage CSR performance, conduct coaching sessions to set goals and objectives; Responsible for performance management, training and career development of team
- Development of CSRs by providing meaningful feedback and developing action plans to ensure continuous growth of associates
- Team engagement, support and guidance to CSRs
- Complete performance appraisals for associates.

**Qualifications**
- Minimum 3 years management experience in leading a team of service representatives or equivalent experience
- Superior verbal and written communication skills, couple with strong active listening skills
- Proven supervisory skills, including ability to lead by example, mentor, coach, train and performance manage and act as a positive role model for team members while remaining approachable, objective and resourceful
- Must possess strong client focus and sense of accountability
- Demonstrated ability to multitask, probe, analyze and problem solve complex issues
- Has acquired a thorough understanding of the business and business issues
- Ability to successfully work in a changing environment and consistently achieve exceptional quality standards while ensuring the team provides outstanding customer service to all clients
- Demonstrated prioritization, organization, time-management and follow up skills
- Post-secondary education or equivalent business experience (3-5) years, CPA Level 2 would be an asset
- Knowledge of ADP work flow, prior automated payroll experience and a thorough understand of ADP would be an asset
- Knowledge of Autopay and Paytech would be an asset

**About ADP**

**We power organizations with insightful solutions that drive business success**. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

**ADP is an Equal Opportunity Employer.**

LI-EU1

LI-Hy

  • Client Care Team Lead

    2 months ago

    Dartmouth, Canada Steele Auto Group, Client Care Center Full time

    Steele Auto Group is seeking a dynamic and motivated **Client Care Team Lead** to join our **growing team** as this will be for multiple **new positions **with our organization. **Location**: Hybrid/Remote within Nova Scotia or New Brunswick. Occasional travel (less than 10%) to dealerships throughout Atlantic Canada and to the Client Contact Center Located...

  • Client Service Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring an experienced Client Service Manager.** In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. *** A service professional that manages a base of client accounts within the Comprehensive HR team. The Manager oversees the daily client...

  • Client Services Representative

    5 months ago

    Dartmouth, Canada AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...

  • Manager, Client Advice

    5 months ago

    Dartmouth, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Technician

    5 months ago

    Dartmouth, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Services Coordinator

    1 month ago

    Dartmouth, Canada Baker Tilly Full time

    About Baker TillyBaker Tilly is a dynamic and entrepreneurial accounting firm that values exceptional service and commitment to success. As a member firm of Baker Tilly Canada, we offer a unique opportunity to work with a talented team of professionals who pride themselves on delivering high-quality services to a wide range of clients.Job SummaryWe are...

  • Client Services Coordinator

    1 month ago

    Dartmouth, Canada Baker Tilly Full time

    About Baker TillyBaker Tilly is a dynamic and entrepreneurial accounting firm that values exceptional service and commitment to success. As a member firm of Baker Tilly Canada, we offer a unique opportunity to work with a talented team of professionals who pride themselves on delivering high-quality services to a wide range of clients.Job SummaryWe are...

  • Support Services Clerk

    2 weeks ago

    Dartmouth, Nova Scotia, Canada Service Canada Full time

    Job Title: Support Services ClerkJob Summary: We are seeking a Support Services Clerk to join our team at Service Canada. As a Support Services Clerk, you will be responsible for providing administrative support to our team, including processing incoming and outgoing mail, sending and receiving messages, and compiling data and statistics.Key...

  • Client Services Administrator

    5 months ago

    Dartmouth, Canada AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...

  • Client Care Manager

    5 months ago

    Dartmouth, Canada Steele Auto Group Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike. **Steele Auto Group is seeking a Client Care Manager to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive...

  • Support Services Clerk

    2 weeks ago

    Dartmouth, Nova Scotia, Canada Service Canada Full time

    Job Title: Support Services ClerkJob Summary: We are seeking a highly organized and detail-oriented Support Services Clerk to join our team at Service Canada. As a Support Services Clerk, you will be responsible for providing administrative support to our staff, processing incoming and outgoing mail, and maintaining accurate records.Key...

  • Client Services Coordinator

    3 weeks ago

    Dartmouth, Canada Baker Tilly Full time

    About UsBaker Tilly is a dynamic and entrepreneurial firm that values exceptional service and commitment to success. We are part of a global network of 148 territories with 39,000 people working in more than 706 offices.Job SummaryWe are seeking a highly organized and detail-oriented Client Services Coordinator to join our team. The successful candidate will...

  • In-country Client Account Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our clients a seamless payroll...

  • Can - Client Services Representative

    5 months ago

    Dartmouth, Canada ADP Full time

    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Insightful Expertise is a core value at ADP. In National Account Services, it's one of the...

  • Support Clerk

    3 weeks ago

    Dartmouth, Canada Service Canada Full time

    Job Title: Support Clerk - Records ManagementJob Summary: We are seeking a Support Clerk to join our Records Management team at Service Canada. As a Support Clerk, you will be responsible for processing incoming and outgoing mail, sending and receiving messages, and compiling data and statistics.Key Responsibilities:Process incoming and outgoing mail...

  • Client Success Relationship Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...

  • Client Service Clerk

    5 months ago

    Dartmouth, Canada Select Ceramic Tile Centre Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Work setting**: - Urban area - Business sector - Retail/wholesale...

  • Team Lead, Client Services

    5 months ago

    Dartmouth, Canada Sephora Full time

    **Job ID**: 246135 **Store Name/Number**: NS-Dartmouth Crossing (1626) **Address**: 77 Hector Gate, Dartmouth, NS B3B 0B8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....

  • Route Supervisor

    5 months ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Client Services Assistant

    5 days ago

    Dartmouth, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Client Services Assistant Job Category: Support Worker/Caregiver Job Type: Permanent Part Time Date Posted: November 7, Closing Date: November 28, Work Location: Parkland at the Lakes 2 EXT Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional and safe, consider an exciting...