Administrative Support Ii

2 weeks ago


Red Deer, Canada Alberta Health Services Full time

**Your Opportunity**:
This position is required to be on site at Johnstone Crossing Community Health Centre and is not a remote working opportunity. Reporting to the Area Coordinator and CASS Manager, this position supports community health programs (i.e. Public Health, Allied Health, Children’s Rehab Services) operating at the Johnstone Crossing Community Health Centre. The primary focus of this Administrative Support II position is to provide front line reception to clients, staff and the public. The position also answers and responds to a high volume of telephone calls. This position works under extreme tight deadlines to serve clients in the city of Red Deer. This position works under clearly defined procedures. The position requires information and knowledge of the community based programs to effectively address client and public inquiries, and public health appointment bookings. This position must have a good understanding of AHS values and processes when serving the general public. Exceptional customer service skills are required.

**Description**:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Classification: Administrative Support II
- Union: AUPE GSS
- Unit and Program: Community Administrative Support Services
- Primary Location: Red Deer Johnstone Crossing Co
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 15-MAY-2023
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 05-JUN-2023
- Temporary End Date: 08-DEC-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 20
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $21.30
- Maximum Salary: $25.89
- Vehicle Requirement: Not Applicable

**Required Qualifications**:
Completion of Grade 12 or equivalent.

**Additional Required Qualifications**:
Applicable experience suitable to the Employer. Demonstrated accuracy and proficiency in basic computer and keyboarding skills; minimum 20 wpm required. Test will be administered. Must have knowledge of basic office and computer skills, including MS Office Suite. Test will be administered. Two years practical office experience. Examples of exceptional customer service approach with staff, management, clients and the public with both internal staff services and public service examples. Ability to work collaboratively with managers and staff from the various departments. Examples of being a self-directed individual with strong interpersonal skills. Examples showing willingness and ability to adapt to new situations and changes. Willingness to learn new data systems as implemented. Ability to exercise judgment, professionalism, diplomacy and discretion and maintain confidentiality at all times. Ability to work effectively within a team approach or independently in a fast-paced, multi-task environment. Ability to cope under pressure, deal with stress effectively and demonstrate strong problem-solving skills with setting priorities to work productively and in a well-organized manner. Must be organized and flexible to meet the demands of staff, clients and the general public. Ability to continuously wear a medical mask.

**Preferred Qualifications**:


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