Manager, Client Administration

7 months ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

JOB SUMMARY

Responsible for the overall efficient and effective operation of the Client Administration Department. Manages billing, enrollment, agreements, booklets, and medical underwriting activities to ensure that people, processes, and systems are aligned to optimize service and are responsive to the needs of external and internal customers

DUTIES AND RESPONSIBILITIES
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes for the effective management of the department.
- Accomplishes department objectives through effective co-ordination of department activities and by managing training, instruction, and development of staff. This includes the communication of goals and expectations, assessing employee performance, and providing regular feedback and/or training opportunities.
- Responsible for the development, coordination, and implementation of systems, policies, procedures, and standards that are effective and efficient, enable an exceptional experience for our customers, and are correctly applied by staff.
- Ensures the effective resolution of unusual or complex cases, denials, and complaints and escalates when necessary.
- Develops and maintains good relationships with staff, customers, and a professional network.
- Provides an outstanding customer experience by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending improvements.
- Creates an outstanding work experience for employees through effective recruitment, training, coaching, and professional development.
- Monitors legislation, cost containment opportunities, market trends, and industry changes, applicable to the department and provides recommendations to Vice President & Chief Experience Officer.
- Establishes, quantifies, and maintains performance and service standards for the department.
- Acts as Project Sponsor for all projects requested by the department.
- Liaises with other departments to jointly address complex department issues and develop solutions. Consults with or advises other departments with respect to department policies, practices, and procedures.
- Other duties as assigned by the Vice President & Chief Experience Officer.

REQUIRED MANAGERIAL ATTRIBUTES, QUALIFICATIONS, AND EDUCATION
- Bachelor’s Degree or equivalent education and demonstrated record of self-managed formal business and/or industry study and completion or near completion of same. An equivalent combination of education and experience may be considered. Completion of the Certified Professional Accountant (CPA) designation is considered an asset.
- Committed to providing an outstanding experience for our customers through the promotion of exceptional service.
- Demonstrated leadership skills, with proven ability to coach and support a team of professionals including motivating them to achieve work-related goals.
- Strong analytical and problem-solving skills with strict attention to detail and accuracy.
- Demonstrated awareness of current and emerging issues in the employee benefits and health plan management environment from the client’s perspective; can relate well to the needs of clients, plan a

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