Accounts Receivable Representative

6 months ago


Remote, Canada Upland Software Full time

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

**Opportunity Summary**:
Upland Software has an immediate opening for an experienced, driven Accounts Receivable Representative. This position requires collecting outstanding balances on delinquent accounts in a timely manner.

**Primary Responsibilities**:

- Follow-up on outstanding invoices and collect payments timely.
- Monitor customer accounts for non-payment, delayed payment, and other irregularities within the established 24-48-hour SLA.
- Utilize and improve NetSuite and Salesforce systems to not have to rely upon spreadsheets and other manual processes.
- Responsible for working with internal departments to resolve issues with customers.
- Maintain and build positive relationships with clients.
- Follow internal procedures and support improvement policies relevant to collections.
- Responsible for special projects as requested by the AR Manager.
- Prepare and submit weekly top accounts report to management.
- Notify management of collection disputes and escalation items and make recommendation for escalation of uncollectable accounts.

**Requirements**:

- High school diploma or GED equivalent required.
- 2-5 years of collections experience
- Highly motivated and driven to overcome new challenges.
- Action oriented, customer focused, adaptable to change, ethical, good team player, strong time-management skills.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail.
- Analytical ability
- Strong communication and management skills
- Strong organizational, team building, coaching, and mentoring skills
- General business skills, industry knowledge, and planning skills
- Ability to meet tight deadlines.

**Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.



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