Inside Sales Representative
2 weeks ago
Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way - this is our challenge, our call to action, our why
We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it
We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.
We are seeking an energetic, self-determined individual to join our team as an Inside Sales Representative in Calgary, AB to handle incoming customer inquiries. Prepare quotations for products and services and collaborate with our Outside Sales Representative in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service.
The Inside Sales Representative role is the first step in a sales career with BOXX Modular, and a training ground to learn the business, our clients and our and our company process with the possibility of growing into an Outside Sales Representative.
Duties and responsibilities:
- Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data;
- Manage customer inquiries and prioritize customer requests that arise if a Sales Representative is out of the office;
- Present price and terms to customers in accordance with standard company procedures;
- Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction;
- Create strong leads via cold calling, online bidding portals and site visits;
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability;
- Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software;
- Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints;
- Coordinate and communicate with transportation vendors for deliveries and pickups of buildings;
- Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and/or reading trade journals. Identify trends in customer satisfaction or dissatisfaction;
- Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory.
Qualifications and Skills:
- Grade 12 high school, GED or equivalent mature student diploma;
- A combination of education and experience will be considered;
- 2 years plus of sales experience in a sales or customer service industry;
- Demonstrated ability to create new business opportunities and develop clients in the market;
- Must have a valid vehicle class five driver’s license;
- Must have strong computer skills including the suite of programs within Microsoft Office;
- Overall strong proficiency and aptitude within technical fields with CRM software, including Salesforce is preferred.
BOXX Modular is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.
We are an Equal Opportunity Employer
Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for emplo
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