Administrative Assistant

3 months ago

Richmond, Canada Insight Pest Solutions Full time

**Position Snapshot: Administrative Assistant**

**Job Type**:Permanent Full-Time, In-person
**Job Location**:Richmond, British Columbia
**Work Schedule**:8:00am-4:00pm PST, averaging 40 hours/week,
Monday-Friday
**Compensation**:$16.75 CAD/hour

**The Big Picture: Customizing Organizational Efficiency and Operations**

On a daily basis, you will be the first point of contact for our clients and staff at Insight Pest Solutions. Your energetic attitude, organizational, and strong problem solving skills will ensure that all solutions are met with efficiency and personalization. By assisting with day-to day operations across multiple job groups, you will showcase your adaptability and promote your knowledge of company policies and procedures.

**Position Summary - Responsibilities**:

- Oversee and manage the Technician Hotline; fielding technician requests/questions and directing them appropriately
- Monitor, track, and accept all deliveries
- Provide access for technicians to collect product
- Assisting with day-to-day operations to ensure the office is running smoothly, such as depositing reports for all branch offices and handling bank deposits
- Checking and organizing mail, twice a week
- Scanning and sending documents to appropriate channels; filing paperwork for record-keeping purposes
- Responding to Google reviews to ensure customer satisfaction and positive feedback; directing all 3-star reviews to the appropriate branch and customer service manager and tracking all 5-star reviews
- Maintaining a clean and organized office environment
- Completing customer checklists; verifying and uploading/updating client information
- Monitor and track shipment paperwork received for any inventory
- Booking technician exams, keeping track of exam dates, and updating start dates based on exam results
- Monitoring and verifying technician hours and kilometres for Azuga
- Releasing technician batches and invoicing customers for services completed

**Qualifications/General Requirements**:

- Experience working in an office setting or an administrative background is considered an asset but not required, as training will be provided.
- Self motivated individuals who are able to work with little supervision
- Possesses excellent verbal and written communication skills
- Empathetic and professional towards customers
- Strong organizational skills and the ability to multitask
- Possesses an eagerness to learn and work in a team setting
- Bilingual oral and written communication is an asset but not required
- First-Aid training and certification is an asset
- Access to a personal laptop and/or computer
- Access to a personal vehicle

**Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.**

**Job Types**: Full-time, Permanent

**Salary**: $16.75 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V6V 0A5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- Mandarin (preferred)

Work Location: In person

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