Coordinator, Collections and Special Billing
3 weeks ago
**Position Number**: 50000743 / P1559A
**Department**: Student Accounts Services
**Grade**: GR09
**Campus**: Sir George Williams (Downtown)
**Salary**: $31.12 - $37.43 per hour
**Union**: CUSSU
**Posting deadline**: January 16, 2023
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
**NOTE**:
- This posting represents a leave replacement effective until December 2023 (extension possible)._
**SCOPE**
Reporting to the Manager, Student Accounts Office, the incumbent is the contact person for information pertaining to the billing and collection of student accounts, particularly for those student accounts paid by a third party, sponsorship, and other student accounts with special billing requirements. Emphasis is on the collection of delinquent accounts and are responsible for the collection of past due accounts, making arrangements of payments for these accounts and responding to complex inquiries from students.
**PRIMARY RESPONSIBILITIES**
- Ensure the collection of medium to large delinquent accounts for students over incurring additional costs by collecting these accounts through external recovery services.
- Oversee the billing and collection of all student accounts paid by a sponsor and accounts with special billing requirements.
- Act as the primary contact with the Student Accounts Office external collection agency ensuring that their case files are up to date and the service level agreement is maintained.
- Reconcile accounts receivable and other clearing accounts. Prepares journal vouchers.
- Coordinate and process the billing and collections of student sponsorships, third party payment and other special billing arrangements
- Participate in the optimization and a sound management of the accounts receivable and cashiering operations by: collecting delinquent accounts, establishing acceptable payment arrangement, taking appropriate action with regard to the collection of overdue accounts, posting adjustments, account flags and special notations to students’ accounts as necessary, processing retroactive adjustments, and by providing guidance to other Student Account Office staff.
- Provide information and services related to student accounts and operations by answering complex account inquiries, researching and verifying account transactions and balances; by responding to student inquiries; by acting as a resource person for Student Accounts.
- Perform other duties in support of the unit.
**REQUIREMENTS**
- Diploma Collegial Studies (3 year technical DEC) and two to four years of relevant work experience in processing financial transactions, with at least one year of experience with account collections and performing accounting functions.
- Good knowledge (Level 4) of spoken and written English and French in order to compose and proofread correspondence and advise staff and students about university policies.
- Good knowledge (Intermediate level) of Word and of Excel.
- Knowledge of Accounts Receivable processes and controls.
- Knowledge of best practices in collection processes.
- Experience with Financial and Student Information Systems (PeopleSoft, SAP).
- Strong numerical and analytical skills; accuracy and attention to detail.
- Excellent interpersonal, communication, listening and problem-solving skills; customer-service orientation.
- Ability to work as part of a team and independently.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
**Employment Equity**
**Accessibility**
**Immigration Status
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