Program Support Officer

6 days ago

Etobicoke, Canada Humber Full time

**Program Support Officer - Appendix D - FHSW (1 Year Contract)**
- (31357)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
**Position Title**:Program Support Officer

**Job Type**:Appendix
- D Contract (1 year)

**Hours**: 37.5 hours per week

**Faculty/Department**:Faculty of Health Sciences and Wellness (FHSW)

**Campus/Location**: North Campus

**Salary**: FT Support Payband - G - (Start $35.58 - Max $38.88)

**About the PSO Role**:
**Program Support**
- Process curriculum changes ensuring that: the proper form is used for the Office of Program Planning, Development and Renewal; the ministry rules are followed for curriculum changes; and deadlines are adhered to
- Under the direction of the Academic Leadership within the Faculty, provide support to Program Advisory Committees ensuring procedures are followed. Support includes, but is not limited to: room bookings, welcome letters, term completion letters, membership updates, and tracking and/or taking of minutes/agendas
- Provide administrative support to key stakeholders with the annual program review and renewal process, including but not limited to program mapping, course outlines, calendar reviews and Faculty guides
- Prepare, disseminate and archive student and program communications
- Collect information such as scholarship forms, awards nominations forms, signed SWFs, and sample student work for PEQAB, etc. and ensuring accuracy and completion
- Provide administrative and logístical support to Academic Leaders (AL) in the Faculty with program level events such as, but not limited to, Open House, Information Nights, Orientation, etc.
- Organize logistics around class cancellations
- Assist, advise and provide support for departmental programs
- Coordinate invigilators for exam weeks when applicable
- Maintain program records in appropriate databases (i.e. student records)
- Provide support to Academic Leadership in regards to all program services and evaluations
- Respond to inquiries from all stakeholders in the Faculty
- Provide support and work in collaboration with other members of the support staff team.

**Administrative Support**
- Provide administrative support to the Academic Leader(s) (AL) within the Faculty
- Under the direction of the AL, generate required reports for programs in order to support the Faculty’s strategic objectives
- Under the direction of the AL, analyze service delivery and/or internal processes to recommend improvements, and recommend and implement efficient internal processes for service delivery

**Student Services and Support**
- Respond to student enquiries and redirect as appropriate (e.g. financial awards, scholarships, appeals, petitions, etc.)

**About You**:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**Education**

3 year degree or diploma in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing and any other related fields of study.

**Experience/Skills**
- Minimum of three (3) years’ progressive administrative or student advising experience in a post-secondary environment.
- Experience with compiling and analyzing research-based data from various sources, producing reports and identifying trends from data to develop solutions and strategies.
- Experience with drafting and proofreading communications, supporting and/or advising students on courses and programs selection, supporting curriculum planning, and academic program delivery, interpreting policies and procedures, special events.
- Proficency with Microsoft Office (Word, Excel, Outlook, Access, and PowerPoint), and Adobe Acrobat.
- Excellent time management and multitasking skills.
- Proven ability to work independently on assigned tasks with minimum supervision.
- Excellent interpersonal skills with an ability to work in a team environment.
- Ability to use office equipment - phone, photocopier, printer, fax and troubleshoot technical minor problems.
- Proven excellent verbal and written communications skills.

**What's in it for you?**
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-workin

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