Program Supervisor, Adult Learning Programs

2 months ago

Etobicoke, Canada LAMP Community Health Centre Full time

**Program Supervisor, Adult Learning Programs**

**Permanent Full Time Position: 35 hours per week**

**Expected Start Date: November 30, 2024**

**Salary Range: $** **25.75 to $30.91 per hour**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**
- Under the general supervision of the Director, Community Programs, and working within the program objectives and goals, the Adult Learning Program Supervisor provides leadership in the planning, implementation and evaluation of the full range of programming (small group reading/writing and digital/computer assisted learning) aimed at improving the literacy levels and life skills of adults living or working in South and Central Etobicoke.
- The program is learner centred, community based and community building, thereby contributing to increasing the access or empowerment over the determinants of health: further education, independence, employment/income, physical and mental wellbeing.
- This position supervises 1 Community Literacy Worker and will ensure that all organizational policies are followed.

**Primary Responsibilities**
- Facilitate and implements the development, implementation and evaluation of adult learning (literacy and basic skills) initiatives/activities which address identified education and training needs of adults 19 years and up.
- Create and monitors program work plans in consultation with stakeholders (i.e. participants, employees, funders and the network of adult literacy and upgrading programs).
- Conduct and co-ordinate program evaluation for provincial funder, LAMP, which may include a variety of tools including participant focus groups, satisfaction surveys.
- Lead program strategic planning, implementation of best practices and initiates various program models based on identified trends or gaps in service, funder policies and requirements.
- Performing participant intake/assessment, goal setting and evaluation.
- Interviewing and training and placing and supporting volunteer mentor/tutors.
- Collaborate with key partners (LAMP funders, community stakeholders) to strategically manage ongoing challenges and changes affecting community literacy and health programs.
- Coordinate staff team, communicating LAMP management and funder expectations.
- Facilitate quarterly Team meetings to: promote the exchange of information and resources, participant case activity; provide program updates, including funder AOLC and EOIS data base developments and requirements; provide mutual support (discussed shared staffing resources, problem solve programming issues; discuss and identify community trends; and to share best practices in working within Adult Learning field and at LAMP).
- Coordinate hiring, orientation and staffing contracts, and will promote a team and integrated approach model.
- Promote a lifelong learning philosophy for LAMP staff, adult learners and volunteers, facilitating training and their professional development as needed.
- Provide supervision, support, training and performance appraisals.
- Facilitate the development of program policies and procedures.
- Establish, nurture and maintain partnerships internally and externally to raise issues of literacy as a social determinant of health, and to increase access for people with low literacy.
- Participates in system planning and co-ordination as a member of the local literacy community planning group through Metro Toronto Movement for Literacy (MTML).
- Develop and coordinate social marketing and outreach activities with various partners (i.e. LAMP community relations; Toronto West literacy quadrant; Employment Ontario service providers, Toronto Social Services).
- Act as resource in Clear Language and Design training and consults on visual material targeting the public (i.e. flyers, posters, surveys) for LAMP programs and services as required.
- Facilitate constructive problem solving within program (i.e. between staff, amongst participants, and inter-program at LAMP).
- Provide supportive, informal counselling, including referrals as appropriate to program participants.
- Oversee annual core budget, all program evaluation and statistical reporting (monthly, quarterly, year-end) under the Employment Ontario - Literacy and Basic Skills Performance Management Framework.
- Achieve outcomes detailed in funder contractual agreement annually to maintain mínimal risk level status designation with Ontario Ministry of Labour, Immigration, Training and Skills Development - Employment Ontario, Literacy and Basic Skills Branch.
- Liaise and foster a good working relationship with key stakeholders (i

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