Program Support Coordinator

4 weeks ago

Etobicoke, Canada Humber Full time

**Program Support Coordinator, UofGH - Appendix D (2 Positions)**
- (29773)

**Achieve Better Together at Guelph-Humber**

At the University of Guelph-Humber we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education combining theory and practice. Join us

We’re currently recruiting for the Program Support Coordinator. If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your opportunity to join our team.

**Job Details**:
**Position Title**:Program Support Coordinator (2 Positions)

**Status**:Appendix D

**Hours per week**:37.5 hours

**Program/Department**:Community Social Services and Liberal Studies (will be assigned to support other programs as required by operational needs)

**Campus/Location**: The University of Guelph-Humber (207 Humber College Blvd, Toronto) located within the traditional and treaty lands of the Mississaugas of the Credit.

**Salary**: Payband G ($32.42 - $37.57)

**The Program Support Coordinator Role**:
The incumbent is responsible for providing a comprehensive range of supports and coordinates processes that include student/instructor support, University initiatives/event support/work (e.g., instructor orientation, AMAP) and program related support which may include developing and maintaining partnerships with external stakeholders. These tasks include the completion of complex administrative duties in support of the program(s) specific projects and/or the University.

The PSC provides administrative support to the Chair and Assistant Program Head and is expected to support other program(s). The incumbent is required to organize and expedite the flow of work through the Chair's office and to have a thorough understanding of program operations, customer service best practices, and to communicate or escalate matters when necessary.

The PSC enhances the overall student experience at the University of Guelph-Humber and participates in and/or lead projects, initiatives, events, and activities specific to the program(s) as well as supporting other programs and providing coverage as required. Additionally, the PSC will prepare and participate in activities, acting as the main program liaison to coordinate logistics that support university-wide and program-related events (e.g., Convocation, Open Houses, Instructor Orientation, Program Information Sessions).

**Academic, Student, and Faculty Support**

Under the direction of the academic team within the program(s):

- Proactively responds to and resolves issues where appropriate. This may include making urgent referrals to appropriate Guelph-Humber, Humber, or Guelph services, diffusing as appropriate and/or escalating issues, particularly during peak periods such as during start and end of terms.
- Interprets and applies relevant policies/procedures in consultation with the Chair and Assistant Program Head, explaining and providing information to impacted stakeholders.
- Advises and coordinates activities, logistics and resources in support of programs and the University activities (e.g. printing copies of tests).
- Liaises extensively with and acts as a resource for students, instructors, administrative and support staff, and other internal and external stakeholders.
- Supports curriculum planning and academic delivery including troubleshooting, as required audio-visual equipment, computers, on-boarding issues, exams etc.
- Supports the implementation and operations of systems that support academic delivery (e.g., Learning Management System, Course Outline System).
- Ensures course outlines are uploaded and accurate providing appropriate supports where required to instructors.
- Maintains and supports the offices and specialized learning spaces including purchasing of supplies and inventory management.
- Compiles and analyzes research-based data from various sources, producing reports, and identifying trends to develop solutions, strategies and maintain relevancy as well as currency and competitiveness in market.
- Collects and presents data each semester that ensures the development of appropriate program and university supports for instructors (e.g., questions, seminars/webinars, mid-term check-in, instructor turn-over).
- Participates as an active member to represent the program on various committees, within both the program and university community, which may include minute taking and bringing back action items to the Chair/Assistant Program Head) (e.g., Curriculum Committee, etc.).
- Analyzes accuracy and integrity of data utilizing multiple Guelph-Humber and partner systems (e.g., HRMS, course outline system) and planning documents.
- Discusses data discrepancy with Chair/Assistant Program Head for direction on corrections.

**

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