Vice President, Enablement

2 weeks ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Vice President, Enablement

**Job Summary**

Reporting to Equinix’s Senior Vice President Revenue Operations, the Vice President Enablement is responsible for conceiving, developing and implementing company-wide programs that improve the capability, productivity and revenue performance of the CRO organization. This leader will be responsible for collaborating with cross departmental stakeholders and building necessary knowledge and skills across Sales, GCCX, and Marketing. They will support CRO growth initiatives, client relationship building, partner enablement and customer experience. They will also be responsible for successfully developing and implementing Equinix’s global sales methodology and critical skillsets, implementing best in class systems and tools, and driving change initiatives across the CRO organization. This person will be a scaled systems thinker who can mentor, upskill and build a global team.

**Key Responsibilities**:

- Define strategy around a centralized, expert supported knowledge center using industry best practices to facilitate the ability to share and access internal knowledge and expertise to better understand client needs.
- Develop and execute a company-wide sales enablement strategy.
- Ensure the enablement team frequently interacts with field teams to understand training needs for customer facing teams and designing training plan accordingly.
- Enable a culture of knowledge across functions: Provide regular updates on selected relevant knowledge, market intelligence, relevant news, academia, and other relevant entities.
- Facilitate the spread of knowledge across functions: Define communication formats and channels that allow for easy consumption anywhere, anytime.
- Oversee end-to-end onboarding and ongoing training programs to facilitate skill building (e.g., sales technical, sales management, soft skills) and skills assessment through competency-based programs.
- Design, implement and manage training plans that escalate in complexity based on levels of experience and organizational hierarchy.
- Build an end-to-end partner enablement capability from onboarding partners, understanding their needs and delivering ongoing partner trainings in coordination with our Channel leadership team,
- Ensure incorporation of diversity, equity and inclusion into all training programs

**Define architecture and design backend systems**:

- Manage a knowledge asset management system: Create and manage a centralized self-serve source for knowledge that CRO functions can easily search and consume
- Enable network architecture: Combine knowledge from disparate databases and systems and enact processes that will easily tie the sources together
- Oversee collateral, processes, tools, and training: Define the architecture and systems enabling CRO teams to focus on value adding capabilities through collateral development, expert access, process improvement and automation to build new frontline capabilities

**Support change initiatives**:

- Assess change objectives, impact and organizational needs and effectively communicate with impacted teams.
- Oversee design, development, and implementation of change enablement strategies to key client groups including leadership alignment, organizational readiness, engagement, training, and adoption activities.
- Measure effectiveness and ROI on Enablement initiatives including adoption/usage trends and other impact KPIs.

**Thought leader and influencer**:

- Bring voice of CRO into critical workstreams (Sales, GCCX, Marketing, Commercial, RevOps) to ensure teams receive support to follow processes and guidelines.
- Demonstrate business impact of enablement efforts for stakeholder buy in.
- Bring customer insights to CRO teams to drive effectiveness, growth, and productivity.

**Knowledge and Experience**:

- Extensive experience in leading global enablement teams of 40+, ideally in a technical capacity.
- Strong experience in change management, talent management and/or customer experience within a global organization.
- Experience with selling and/or building customer relationships within softwa

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